Our client is currently seeking a Client Service Analyst with mortgage lending experience.
This is a 6-month contract-to-hire opportunity that is hybrid to downtown Chicago.
RESPONSIBILITIES:
Works closely with the business including other Business Process Analysts, CSMs, and India to identify and address inefficiencies, control gaps and enhance client deliverables.
Be the operational expert on escalations, process changes, fund level knowledge and impacts across other business groups.
Assist team with investigating and resolving inquiries and exceptions; serve as a subject matter expert for the team and business unit.
Close procedural gaps and enhance education across peer group.
Participates or leads efforts that impact a functional process, task or deliverable within a BAU team or across teams.
Demonstrates strong leadership skills when it comes to research and investigative processes on escalations or other client inquiries and be the spokesperson throughout.
Documents changes to internal processes and communicates to PS about those change.
QUALIFICATIONS:
A College or University degree and/or relevant work experience is required.
3-5 Years Industry experience or relevant senior client servicing role.