Senior Customer Success Manager (NYC)
at Henderson Scott
in
New York,
New York
Posted in Other 11 days ago.
Type: full-time
Job Description:
Responsibilities:
- Manage key accounts, understand their needs, and drive value.
- Collaborate with cross-functional teams to address client needs.
- Develop strategic account plans to drive retention and expansion.
- Monitor account health, identify trends, and mitigate risks.
- Act as a customer advocate and provide feedback for product improvement.
- Conduct regular business reviews and check-ins with clients.
Qualifications:
- 3+ years of experience in customer success or account management.
- Experience working with GRC
- Strong understanding of Cyber Security
- Excellent communication and interpersonal skills.
- Self-motivated with strong analytical skills.
- Proficiency in CRM software and MS Office Suite.