As a Product Manager, you will write requirements for sustainment feature enhancements and actively engage with partners from various teams including design, engineering, and operational end-users to ensure accurate implementation and successful launch of those enhancements.
Additionally, this position will include administering configurations, reviewing user-reported issues, developing documentation and processes to ensure security compliance, reporting, and working with multi-functional teams on a variety of initiatives that leverage the applications. Responsibilities Gathers and documents requirements needed to prepare features and feature sets for development.
Supports the development process by serving as a Product representative in daily syncs and planning meetings. Validates that delivered features match product requirements.
Supports feature/enhancement launches by closely partnering with operations and support teams in operationalization of technology solutions.
Serves as a key point of contact for the company and operations teams during high-impact, time-sensitive Guest impact issues Collects and uses end-user feedback to recommend improvements in existing applications Supports creation and maintenance of application documentation to be used both internally and externally.
Establishes and leads ongoing application support activities such as user access audits and ongoing system access requests in accordance with The Company Information Security Policies & Standards.
Nice to Haves/ Soft Skills:
Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative Experience with technical, user, and business issues in a fast-paced online organization Outstanding verbal and written communication and project leadership skills, including an ability to communicate/influence at an executive level Proven ability to collaborate with and build partnerships across teams as well as drive conversations within all levels of the organization amongst key business partners and operational stakeholders Ability to work with bi-coastal and/or international teams Effectively develop ownership over project scope, while delivering quality products on time.
3+ years of digital product management or equivalent experience supporting
Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project cases (will be using Adobe)
This product manager needs to have a background in working with guest experience