The Trainer is responsible for leading a team of new hires through the Academy portion of their onboarding. No gaming experience is necessary - bring your hospitality and retail training experience!
Responsibilities
To prepare and update the training material/sessions and take full responsibility.
Inform the correct people, and the Head of Department, about any software or hardware issues.
Ensure the correct skills of each game are taught to the trainees.
Assist in the continuing development of the training and recruitment program.
Always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to your manager.
Attend meetings, re-trainings and improve the quality of work whenever necessary.
Take responsibility to finish duties in and outside of working hours.
Be at the designated work place on time and in the appropriate work attire/uniform.
Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements.
Ensure all procedural, legal and disciplinary procedures are followed by the trainees.
Follow any reasonable request made by the company that meets the needs of the business.
To liaise with recruiters and other members of the recruitment team and follow internal procedures.
To attend and assess the trainee's examination.
To fill in Training Documents and reports.
To schedule and hold Re-training sessions with existing employees in order to improve the quality of work.
To work closely with the Uniform Specialist in regard to uniform orders.
To cross train with Floor Operations to ensure ability to work as a Floor Supervisor based on business needs
To perform other ad hoc duties and projects as asked by your direct manager, which are related to this position and which meet the qualifications.
To replace team members during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.
Qualification Requirements and Competences
Microsoft office suite
communication and presentation skills
of all game types offered
to work a flexible schedule, specifically on Swing and Owl shifts
to act as a role model in professional appearance in a business environment