The Director of Security is responsible for managing and supervising the day-to-day Security staff, to ensure the safety and security of all guests, hotel staff, and property.
RESPONSIBILITIES:
Plan, organize, and coordinate all phases of security operations.
Assist the Chief Engineer and General Manager in implementing emergency procedures. Report defects in the hotel, including shortages of equipment & supplies.
Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.
Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Ensure regular patrol of building, grounds, and parking area of the Hotel.
Serve as primary liaison with federal, state, and local law enforcement.
Ensure that the team examines doors, windows, and corridors to determine that they are secure. Unlocks those doors necessary for the AM shifts.
Act without prior approval and with full authority within his/ her scope to ensure that all policies and procedures are followed.
Conduct monthly departmental meetings.
Establish and maintain good control procedures for the lost and found department.
Maintain daily logbook and report all incidents, problems, and unusual circumstances to the General Manager for comments and follow-up.
Maintain accurate and complete records of all guest and employee accidents and incidents.
Develop and update all emergency/ fire procedures and ensure that staff is fully conversant with all the above.
Handle emergency situations when necessary.
Develop, maintain, and update preventive safety and security programs and emergency planning.
Monitor and reduce all associated injuries.
Handle all guest-related incidents as necessary.
Warns violators of rule infractions, such as loitering, smoking, or panhandling
Assists staff with managing intoxicated guests.
Perform human resources functions for security staff, including recruiting, hiring, training, and evaluating performance.
Other duties as required.
QUALIFICATIONS:
Minimum 3 years of experience as a Director of Security.
Condo/Hotel experience preferred.
Experience with pre-opening preferred.
Certification in First Aid, CPR, and AED is preferred.
Ability to work flexible hours, including evenings and weekends.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent hotel data.
EDUCATION:
Security Guard license required.
Degree in Hospitality preferred.
LANGUAGE SKILLS: • Excellent verbal and written communication skills in English and Spanish (preferred).
REASONING ABILITY:
Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
Ability to work well under pressure and respond quickly and effectively to emergency situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS:
Competitive compensation
Generous match on 401(k) plan
Health insurance
Dental insurance
Vision insurance
Supplemental insurance programs
Employee assistance program
Employee discounts
Short term disability
Long term disability
AD&D insurance
Life insurance
Paid time off after first six months
Anniversary recognition awards
Professional development assistance
Tuition reimbursement
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.
The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary.
The candidate for this position is an at-will employee and subject to termination with or without cause or notice.