KSP-RX/PATIENT ADVOCATE at Kroger Health & Wellness in San Juan, Puerto Rico

Job Description:

Perform duties to support patients with access to patient assistance programs working within the limits of prescribed routines. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family!Minimum
- High School Diploma or GED
- 1 year of telephonic high touch, high quality customer service experience involving computer skills
- Any additional specialized training in general office routines and computer and software operation
- Superior telephone customer service and relationship building skills
- Excellent Microsoft Office software skills, including Excel and Outlook in Windows format with demonstrated adaptability to internal systems
- Proven ability to read and interpret and follow detailed instructions on computer screens
- Demonstrated ability to track, record, and maintain the current status of a high number of open activities, while maintaining workflow in keeping with processing standards for timeliness and quality
- Ability to communicate difficult information while maintaining compassion and professionalism
- Demonstrated strength in active listening, understanding, clear oral and written communications in English

Desired
- Ability to communicate with patients in a language other than English- Receive notification of patients in need of financial assistance for their prescriptions; communicate with patients to provide information regarding assistance programs and community resources that provide the required assistance
- Educate patient on available insurance options and alternate resources
- Communicate with patients regarding available assistance programs and community resources that provide the required assistance and the processes necessary to obtain the patient assistance
- Obtain required information and permission from patients and submit electronic applications for financial assistance, or provide patients with forms required by assistance programs
- Follow up to offer assistance in completing documents properly and ensure applications are filed timely
- Follow up with assistance providers to determine the status of applications, expedite consideration of requests, advocate on behalf of patients, and track the status of applications and related activity
- Document patient assistance case activity, communications, correspondence, and assessments to ensure completeness and accuracy of patient records; enter approval information to patient account to ensure accurate claim processing and billing
- Respond to incoming calls from patients, prescribers offices, and patient assistance programs as primary representative to ensure continuity and maintenance of therapy while building trusted and enduring customer relationships that yield loyalty
- Provide ongoing communication of specific case-related information as appropriate
- Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
- Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies
- Perform other related duties as assigned
- Must be able to perform the essential job functions of this position with or without reasonable accommodation