Posted in General Business 12 days ago.
Type: Full-Time
The Field Service Manager (FSM) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The FSM serves as the local face and voice of Schneider Electric to our customers and our Field Service Representatives (FSRs) and reports to the Regional Service Director (RSD). The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery. This requires a strong and independent local Service management presence. The primary role of the FSM is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.
Long-term resource planning and short-term problem-solving creates challenges that require experience, fast-paced decision-making, dedication, and imagination are essential. The principle goals for the FSM are: 1) provide safe work environments for FSRs, 2) manage productivity levels of field service operations, 2) control and reduce operating costs, 4) exceed financial gross margin, 5) achieve better First Time Start Up (FTSU) and First Time Fix Rates (FTFR), 6) control overtime, and 7) improve customer satisfaction and employee engagement. Key performance indicators (KPIs) will be created to address each of these goals.
Responsibilities
We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.The Field Service Manager (FSM) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The FSM serves as the local face and voice of Schneider Electric to our customers and our Field Service Representatives (FSRs) and reports to the Regional Service Director (RSD). The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery. This requires a strong and independent local Service management presence. The primary role of the FSM is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.
Long-term resource planning and short-term problem-solving creates challenges that require experience, fast-paced decision-making, dedication, and imagination are essential. The principle goals for the FSM are: 1) provide safe work environments for FSRs, 2) manage productivity levels of field service operations, 2) control and reduce operating costs, 4) exceed financial gross margin, 5) achieve better First Time Start Up (FTSU) and First Time Fix Rates (FTFR), 6) control overtime, and 7) improve customer satisfaction and employee engagement. Key performance indicators (KPIs) will be created to address each of these goals.
Responsibilities
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