IT Help Desk Agent at HAYS in Austin, Texas

Job Description:

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking an IT Help Desk Agent in Plano, TX/ Hybrid or Portsmouth, NH/Hybrid.


ROLE DESCRIPTION


• Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
• Document customer requests in call tracking system
• Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
• Interact with customers and peers to diagnose and resolve problems
• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
• Support features, functionality, and usage of specific applications
• Provide Level 1 technical support of low to medium complexity
• Provide input and update to the technical knowledgebase as necessary
• Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
• Report problems with procedures and makes suggestions for improvements


Skills & Requirements


12-month contract (with the potential to extend up to 24 months)
Contract length is determined by business need as well as individual reliability and performance.
Position will be a hybrid model. Some in-office presence will be required.
The requirement is 2 times per week in office unless otherwise approved.
Days/hours per week may vary and subject to change depending on business needs
Up to 5-week training program that is instructor lead.
Training is mandatory and scheduled for 35 hours per week. 8:30am-4:00pm ET, Monday-Friday.
Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs.


• At least 1 full year of experience in IT
• Strong customer service skills
• Technical aptitude with PC literacy
• Basic knowledge of Windows Operation Systems
• Ability to accurately type 30 words per minute
• Good problem solving skills
• Ability to learn in a fast paced environment
• Degree is a plus


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


#LI-DNI
#1161661 - Aubrey Andrews