UC Engineer at HAYS in Tallahassee, Florida

Job Description:

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Visa sponsorship not available.


Our client is seeking an UC Engineer in Hollywood, FL.


Role Description


• Provides expert technical support and recommendations for existing and expanding Voice over Internet Protocol (VoIP) networks, services, system upgrades, and equipment purchases.
• Monitors and identifies capacity, quality and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
• Collaborates with network engineers and/or administrators to ensure that VoIP traffic is marked and afforded proper treatment in Quality of Service (QoS) policies.
• Maintains service provider relationships with a focus on troubleshooting VoIP related issues and procurement of new products and services.
• Creates and maintains documentation/diagrams on existing and future design and configuration.
• Performs troubleshooting of system failures and identify bottlenecks to ensure long-term efficiency of the voice network.
• Monitors and evaluates voice network performance and identifies areas of improvement.
• Monitors and optimizes resources to establish higher operating efficiency and minimize incidents.
• Researches and recommends new technologies to expand service offerings and increase levels of service and reliability.
• Collaborates and works closely with the Service Desk in issues related to open working tickets in the ticketing system queue. Provides technical direction to junior members of the team as well as service desk personnel.
• Attends seminars, workshops, and meetings for the purpose of conveying and/or gathering information required to perform functions.
• Ensures high level of service and accountability in the process of resolving requests, supporting daily operations and meeting customer needs.
• Attends and participates in staff meetings and other activities and events, as requested.


Skills & Requirements


• Must possess experience with administration and support of Call Manager, Unity, Unified Contact Center, and WebEx.
o Will utilize all products an equal amount
o 60% of responsibility
• Must possess experience with VoIP- and SIP-based communications, with a primary focus on WebEx.
o 30% of responsibility
• Possess experience providing expert technical support and recommendations for existing and expanding Voice over Internet Protocol (VoIP) networks, services, system upgrades, and equipment purchases.
• Must possess some level of knowledge with network technologies (inclusive but not limited to DNS, routing, firewalls, VPNs and network monitoring)
o 10% of responsibility
• Webex
• Webex Contact Center
• InformaCast
• CompTIA A+ and CompTIA Network+ certification is highly desirable.
• Cisco Certified Network Professional Collaboration (CCNP Collaboration) certification is desirable.
• Experience configuring/troubleshooting/setting up Informacast
• Experience with any scripting or command line programming language (e.g., PowerShell)


Benefits/Other Compensation:


Medical, Dental, Life Insurance, 401K.


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1161458 - Kayla Smith