At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.
The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons.
KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients.
KLS Martin Guiding Principles
Established, Privately Held Business Group - Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned.
Patient Focus - We design products with the patient in mind - CMF, Thoracic & Hand
Product to Table - Integrated planning, design, manufacturing and distribution process
Educational Partner - Our primary focus for support is on education
Inventory Alliance - Inventory management is critical to patient treatment/outcome
Surgical Innovation is Our Passion - More than just a tagline
What We Offer
We provide full-time employees with a competitive benefits package, including paid parental leave
In-house training and professional development opportunities
A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation
Job Summary
Provides assistance to KLS Martin customers and sales force by working independently and as part of a team to ensure that all requests received are processed accurately within the quickest possible turnaround time. Ensure the highest level of customer service is provided at all times.
Essential Functions, Duties, and Responsibilities
Process several types of requests on a daily basis
Provide guidance throughout the request to ensure customer requirements are met
Communicate verbally via phone or in writing via email
Navigate multiple systems and databases simultaneously
Monitor several email boxes to ensure requests are processed promptly
Conduct research in company databases when requested
Obtain and provide ETA information to appropriate parties for unavailable product
Compile sales/order history reports when requested
Coordinate with internal departments to ensure that requests are processed accurately
Qualifications
Educational and Experience Requirements
High School Diploma
Customer service experience preferred but not required
Clear understanding of Microsoft Office applications
Fluent in both English and Spanish
Knowledge, Skills, and Abilities
Exceptional customer service attitude to ensure customer needs are met
Ability to communicate clearly and effectively via various communication platforms
Possess the necessary knowledge to make informed business decisions
Knowledge of other company databases/software
Ability to work in a team environment and independently
Comfortable speaking on phone to external customers and sales force
Skill Requirements
Typing/computer keyboard
Utilize computer software (specified above)
Retrieve and compile information
Verify data and information
Organize and prioritize information/tasks
Operate office equipment
Verbal communication
Written communication
Research, analyze and interpret information
Basic mathematical concepts (e.g. add, subtract)
Physical Requirements
Sitting for extended periods
Extended periods viewing computer screen
Walking
Reading
Speaking
Hear/Listen
Maintain regular, punctual attendance
Writing
Hazards
Normal office environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
KLS Martin is a drug-free employer Who We Are
At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.
The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons.
KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients.
KLS Martin Guiding Principles
Established, Privately Held Business Group - Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned.
Patient Focus - We design products with the patient in mind - CMF, Thoracic & Hand
Product to Table - Integrated planning, design, manufacturing and distribution process
Educational Partner - Our primary focus for support is on education
Inventory Alliance - Inventory management is critical to patient treatment/outcome
Surgical Innovation is Our Passion - More than just a tagline
What We Offer
We provide full-time employees with a competitive benefits package, including paid parental leave
In-house training and professional development opportunities
A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation
Job Summary
Provides assistance to KLS Martin customers and sales force by working independently and as part of a team to ensure that all requests received are processed accurately within the quickest possible turnaround time. Ensure the highest level of customer service is provided at all times.
Essential Functions, Duties, and Responsibilities
Process several types of requests on a daily basis
Provide guidance throughout the request to ensure customer requirements are met
Communicate verbally via phone or in writing via email
Navigate multiple systems and databases simultaneously
Monitor several email boxes to ensure requests are processed promptly
Conduct research in company databases when requested
Obtain and provide ETA information to appropriate parties for unavailable product
Compile sales/order history reports when requested
Coordinate with internal departments to ensure that requests are processed accurately
Educational and Experience Requirements
High School Diploma
Customer service experience preferred but not required
Clear understanding of Microsoft Office applications
Fluent in both English and Spanish
Knowledge, Skills, and Abilities
Exceptional customer service attitude to ensure customer needs are met
Ability to communicate clearly and effectively via various communication platforms
Possess the necessary knowledge to make informed business decisions
Knowledge of other company databases/software
Ability to work in a team environment and independently
Comfortable speaking on phone to external customers and sales force
Skill Requirements
Typing/computer keyboard
Utilize computer software (specified above)
Retrieve and compile information
Verify data and information
Organize and prioritize information/tasks
Operate office equipment
Verbal communication
Written communication
Research, analyze and interpret information
Basic mathematical concepts (e.g. add, subtract)
Physical Requirements
Sitting for extended periods
Extended periods viewing computer screen
Walking
Reading
Speaking
Hear/Listen
Maintain regular, punctual attendance
Writing
Hazards
Normal office environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.