Captain - Montefiore Division at Empress Ambulance Services in New York, New York

Job Description:

Empress Ambulance Services

Location: New York, NY

Department: EMS Field Operations
FLSA Status: Non-Exempt


SUMMARY

Under limited supervision, the primary focus of the Captain - Montefiore Division (Captain) is to oversee the field supervisor group within the Empress EMS - Montefiore Division. This includes scheduling, and pay roll of Montefiore field supervisor group, as well as tasks assigned to Lieutenant - Field Supervisors. The Captain possesses the education and experience in areas of management, planning, solid knowledge of scheduling practices, problem solving to oversee the field supervisors and staff in that division.

The captain will also act as a liaison to both the Montefiore Health System POC and the FDNY Bureau of EMS providing responses for Notices of Infraction, Civilian and departmental complaints. The captain will maintain all VAX paperwork for members assigned to the Montefiore Division.The captain will meet with and provide reports to the Montefiore Health System POC as requested.

Acknowledgement of Job Description

This job description is only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job description. The incumbents may be requested to perform job related tasks other than those stated in this description. Empress EMS reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts under the direction of the Deputy Chief of Operations and those in Senior Leadership roles
• Maintains a positive and respectful attitude
• Works with other department supervisors to ensure proper management or system, reports issues to superiors as necessary
• Demonstrates flexible and efficient time management and ability to prioritize duties
• Maintains appropriate customer relations
• Ability to operate in concurrence with NYS and regional guidelines as a Paramedic
• Punctual
• Assists Lieutenants in assuming the accountability and responsibility for their division's staffing needs, counsels, and assists subordinate staff; reviews activities and provides leadership and guidance regarding various issues and concerns
• Fosters a harmonious, inclusive work environment and effective working relationships among staff and all co-workers. Models and ensures appropriate workplace behavior that reflects the values of Empress Ambulance Service
• Maintenance of records regarding immediate subordinate lateness and absences
• Issues disciplines as appropriate
• Ensures the professional and technical development of assigned staff. Provides direct and specific feedback regarding accomplishments and areas needing improvement
• Oversees activities and handles various issues occurring during their shift
• Working knowledge of, and adheres to Empress EMS, Montefiore Division and FDNY EMS policies and procedures
• Ensures compliance with established policies, guidelines, protocols and procedures, identifying and correcting any deficiencies
• Ensure subordinate staff is informed, educated, and knowledgeable of changes in policy or protocol
• Responds to personnel-related issues in accordance with established polices, guidelines, protocols, and procedures; handles issues and provides direction and assistance through subordinate supervisors. Keeps staff informed and educated of changes in policy or protocol
• Maintenance of records regarding employee lateness and absences
• Issues disciplines as appropriate
• Safely operates emergency vehicles during both emergency and non-emergency modes
• Provides and directs emergency medical care as needed
• Evaluates subordinate emergency medical care as needed
• Completes all shift documentation as required, including but not limited to: patient care reports, repair requests, end of shift reports, etc.
• Field Supervisor - Montefiore Division Pay Roll Administrator
• Acts as part of, and in accordance with the Incident Command System as needed
• Subject to off duty emergency recall as necessary
• Reviews and recommends changes to existing policies, guidelines, protocols and procedures
• Facilitates restock, coordination, record keeping and deployment of all controlled substances deployed to the Empress EMS - Montefiore Division
• Notify Empress EMS Controlled Substance Agent(s) of any noted issues or deficiencies
• Schedules and coordinates meetings and trainings of the Field Supervisor - Montefiore Division group, and with other departments and divisions as necessary
• Responds to major incidents as necessary, or recalled, and fulfills appropriate roles within the Incident Command System
• Oversees routine aspects of service delivery, including clinical documentation, communications, clinical quality of care, training, ambulance operations, system status, customer relations, incident command, coordination and problem resolution
• Effectively present information and respond to questions from, administration, other supervisors, other agencies and facilities, subordinates and the general public
• Other responsibilities as deemed necessary and appropriate by superiors

KNOWLEDGE, SKILLS & QUALIFICATIONS

• High School Diploma or GED
• Valid NYS Paramedic Certification
• Valid NYC REMAC Certification
• Minimum of 3 years of full time experience as a NYS Paramedic
• Minimum of 1 year of 911 experience
• Minimum of 1 year of EMS Supervisor Experience
• Ability to lift, carry, and balance up to 125 pounds (250 pounds with assistance)
• Be proficient in all duties performed by subordinates
• Good interpersonal skills
• Good communications skills
• Basic computer proficiency
• Excellent documentation skills
• Advanced knowledge of the Incident Command System
• Excellent incident investigation skills
• Ability to teach skills to others
• Working knowledge of EMS Systems / Private Ambulance and Medical Transportation Systems required

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

PI240120068

Apply Now