Operations Assistant at Installed Building Products in Fort Wayne, Indiana

Job Description:

Position Description


Start a new career with Overhead Door Company - Ft. Wayne, a part of the Installed Building Products Family of Companies. We are one of the largest insulation installers serving the U.S. residential new construction market with 135+ locations serving 48 states in the continental U.S. IBP has successfully grown through acquisitions and we continue to do so. Although installing insulation is our niche we are also a leader in installing garage doors, rain gutters, closet shelving, shower doors, mirrors, fireplaces, and bath and door hardware.


You can become a part of a growing company with the opportunities to learn new skills and build a career with Overhead Door Company!



IBP offers the following benefits:

• Medical Benefits


• Dental Insurance


• Vision Insurance


• 401k with company match


• Paid Vacation


• Paid Holidays


• Competitive Pay


• On the Job Training


• Paid Certification (if applicable)


• Opportunity for Growth and Advancement

Responsibilities

• Handle incoming Service requests


• Plan and assign specific technician to customer requests based on geographic location and availability


• Monitor progress of technicians


• Responsible for general clerical duties including photocopying, fax, scanning and mailing documents




• Maintain office supplies




• Receives / accepts incoming correspondence and opens and sorts mail




• Answer all incoming calls, able to manage multi - line telephone system




• Assist in daily office tasks




• Communicating with customers about basic office knowledge




• Checking phone messages and responding accordingly




• Type various memos, correspondence, reports and other documents




• Request documents




• Office email contact

Qualifications

• High school diploma or GED


• Answering multi line phone system


• Excellent customer service skills


• Ability to multi - task


• Ability to handle daily pressure to deliver results in production environment


• Provide excellent written and verbal communication


• Excellent data entry skills


• Ability to problem solve and resolve customer issues prioritize daily tasks and time sensitive information


• Knowledge of geographic area a plus


• Able to work in a fast paced environment


• Must be honest, reliable, and dependable and have a positive attitude


• Must be able to work independently and with others in a team environment


• Operate general office equipment for example; fax machine, copier, scanner, etc.

Position requires a drug test be completed, contingent upon employment and a background check if applicable.


Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Able to lift light to moderate weight, as well as sit for extended periods of time.


• Experience using a computer.
  
  

Work Environment

• Office environment.
  
  

EEO Statement


IBP is an equal opportunity employer.


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