As a Call Center Representative, you will be the first point of contact for customers seeking assistance or information. Your primary responsibilities will include:
Handling inbound and outbound customer calls in a professional and courteous manner.
Providing accurate and timely information to customers regarding products, services, and inquiries.
Resolving customer complaints and concerns efficiently and effectively.
Documenting all interactions and maintaining detailed records of customer inquiries and resolutions.
Following communication scripts and procedures to ensure consistency and quality of service.
Collaborating with team members and other departments to escalate and resolve complex issues.
Meeting or exceeding performance goals, including call handling metrics and customer satisfaction targets.
Continuously learning and staying updated on product knowledge, company policies, and procedures.
Requirements:
High school diploma or equivalent; college degree preferred.
Previous experience in a customer service or call center role is advantageous.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and work efficiently in a fast-paced environment.
Proficiency in basic computer skills and familiarity with call center software and systems.
Flexibility to work various shifts, including evenings, weekends, and holidays if required.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
