With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Come, transform with us. Inviting applications for the role of L2 Commission Analyst
Job Title: L2 Commission Analyst
Location: Durham, NC (On-Site)
Type of Hire: Full-time
JOB DESCRIPTION
Responsibilities
Analyze Helpdesk Ticket and be accountable for resolution of the ticket
Knows all types of Commission tickets open with the SIO team (6-8 types)
Collaborate with cross-functional teams on daily basis for issue resolution, clearly provides details with examples for a timely response. Knows when to follow up and/or escalate cross-functional dependent ticket
Facilitate tracking and maintain data for Compliance, Accuracy, Governance at the project level
Understand process SLAs, commission calculation, Seller metrics by personas (Product/Services and Software offers)
Use judgment to set up Webex Teams meet with Seller for the complex case to avoid email back and forth and faster case resolution
Be the business advisor for Seller and/or with Internal Cross-functional teams to help resolve Commission questions as a single POC
Help and flag improvement areas related to processes, systems, and procedures if any
Exercises sound judgment within generally defined processes, tools, and policies in developing methods, techniques, and evaluation criteria for obtaining results
Minimum Qualifications /skills
Medium/Advanced skills with data, analysis and creation of reports
Knows to use excel to run reports, Pivot table
Willingness to grow with the team and tackle process specific tasks as required
Good conflict resolution skills coupled with a proactive approach to identifying challenges before they reach "critical mass"
Customer Service experience: Ability to talk to Sales/Seller via Webex Teams or equivalent (Zoom/Microsoft Teams)
Preferred Qualifications/skills
Preferred experience in order to cash life cycle (accounts receivables, order management) or sales commissions work or sales ops experience
Previous experience as Customer Support Representative is strongly preferred;
Proficiency to medium/expert skill level using MS Excel is a must; experience with other database tools is a plus
Ideal candidate will have experience demonstrating solid analytical skills working with the cross-functional teams like, finance, IT support teams, Sales and Customers
Excellent communication and problem-solving skills
English Support - No Language support needed
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.