Program Managers serve as the main liaisons for assigned customers regarding all non-commercial matters. They oversee their customers throughout the entire program life cycle, taking charge of new product development and ongoing programs. Success in this role hinges on a robust leadership approach and cross-functional collaboration.
Duties & Responsibilities:
Pre-Contract Award:
Offer insights to the organization for optimal sales strategy.
Collaborate closely with Sales to ensure a unified customer approach and sales strategy.
Coordinate with sales, engineering, and operations teams to ensure realistic and accurate business case inputs.
Maintain regular contact with relevant customer program and technical departments.
Assist the customer in defining and selecting the best component or system.
Manage the technical proposal both internally and externally.
Post-Contract Award Until Aircraft/Product Certification:
Lead assigned program activities within the organization, including:
Developing and maintaining the program scope document.
Planning at the program level and managing resources to meet customer milestones.
Collaborating with all company functions to ensure the solution meets customer requirements and resolving issues.
Ensuring compliance with organizational processes and tools.
Managing and controlling recurring and non-recurring program costs and overall business case.
Handling and mitigating program-level risks.
Post-Certification:
Manage sustaining programs following company procedures.
Ensure a smooth service entry for the customer and the organization.
Maintain close communication with the customer to address or prevent upcoming issues.
Act as the primary contact between the customer and the organization for non-commercial inquiries.
The above outlines the essential functions of this role. Employees may also be tasked with additional duties such as training, administration, and housekeeping. Additionally, employees are responsible for the quality, quantity, and timeliness of their work, following established policies and procedures. Management reserves the right to adjust work assignments and provide accommodations for qualified employees to perform essential job functions.
Qualifications:
Education -
Bachelor's degree in an engineering field (Required).
MBA or equivalent (Preferred).
PMI certification or equivalent (Preferred).
Experience -
5+ years of project or program management experience in a technology field (Required).
Successful experience leading large and international aerospace programs (Required).
Experience in Business Development (Preferred).
Special Knowledge/Skills -
Excellent organizational, verbal, and written communication skills.
Self-driven with the ability to prioritize and execute deliverables independently.
Strong business analysis capabilities.
Ability to provide program leadership, coordination, guidance, and issue resolution.
Skill in establishing and maintaining effective working relationships.
Capability to manage multiple projects simultaneously.