The Opportunity: Contribute To The Growth Of Your Career.
Manages all activities of the Facilities Administration Department. Provides support and leadership development in alignment with TJX values and culture. Ensures customer service levels to all TJX U.S. store locations are met. Manages resolution of complex and costly repairs, confirms landlord compliance to leases, execution of inspection and maintenance contracts, and monthly financial reporting while taking into consideration the impact on associates and customer experience.
Responsibilities:
Promotes TJX Culture
Supports Leadership / talent development
Manages the financial and strategic initiative of department budgets. Monthly financial reporting including accruals and capital forecasting
Staff support. Includes hiring decisions, overview of annual reviews, ensuring team is being coached / supported for their specific career goals.
Manages a team who oversees 142k+ work orders annually across numerous categories.
Manages escalation calls
Ensures vendor KPI's are following contractual requirements.
Establish and maintain scalable processes that ensure optimal customer service performance
Works with appropriate parties to ensure that violation issues are resolved
Ensures ServiceChannel calls are moving forward by auditing status
Weekend / Off-Hours Emergency Support as needed
Analyzes opportunities and makes recommendations for capital improvements.
Approves invoices in Oracle and ServiceChannel for Facilities- $50k approval level
Annual Sarbanes Oxley testing with Auditors
Promotes collaboration within team & cross-functionally and actively finds opportunities for improvements
Excellent analytical and quantitative skills, including high level of attention to detail and ability to drive & lead change
Who We Are Looking For: You.
B.S. degree in Business Administration or equivalent management experience
5-8 years of Corporate Supervisory experience required; Facilities Administration experience preferred
Thorough knowledge of building maintenance and repairs
Strong People Management skills
Excel skills required including V lookups
ServiceChannel experience preferred
Strong follow up and organizational skills
Strong listening skills
Ability to prioritize work
Excellent verbal and written communication skills
Attention to detail, solid problem-solving skills
Agile mindset / ability to multi-task in a fast-paced environment
Familiarity with financial processes including accounts payable
Strong analytical and organizational skills
We care about our culture, but we also prioritize your needs!
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
This position has a starting salary range of $90,200 to $115,200 per year.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
This position is eligible for an annual incentive as well as long-term incentives.