The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.
Responsibilities
team member will plan, lead, organize and coordinate all duties associated with daily branch operations to include but not limited to improving operational efficiencies through effective utilization of equipment and scheduling of personnel
with Sales Team and other support staff as well as Customer Contractor Manager to ensure customer expectations are met and/or exceeded
Coordinates and manages group activities and interactions with other divisions
Coordinate scheduling of personnel and project assignments
Conducts and supervise staff meetings
Approves all accounts payable / accounts receivable for payment
Reviews monthly PNL statements and all applicable discrepancies
Performs revenue forecasting
QA/QC's all specialist work
Oversees customer service responsibilities for office
Enforces or modifies work procedures as needed to ensure a safe and efficient work environment
Directly supervises employees including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with HR policies, practices, and procedures
Participates in developing, and reviews project proposal or plan, determining time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project
Assists in the planning and scheduling of projects
Review status reports and modifies schedules or plans as required
Prepares reports for management, client, or others
Confers with personnel to provide technical advice and to resolve problems
Ensures customer receives cost effective services in accordance with contract provisions
Resolves billing issues to customer and company's satisfaction and ensures safe execution of all services provided in accordance with Industrial safety policies, procedures, and practices
Primary liaison between customer and operations in resolving service issues
Cultivates quality relationships laterally and above primary contact to retain clients
Qualifications
Management and Customer Service experience Strong administrative skills
Demonstrated ability to lead
Comfort working with budgets, payroll, revenue and forecasting Strong communications skills