FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement - a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
The Program Manager is responsible to create, enhance and maintain a positive working relationship with key FORTNA customers with respect to all Lifecycle activities and services. The Program Manager is the main POC for the LPS organization and will act as a direct technical liaison to the assigned account. Such departments include: Project Management, Engineering, Parts, Service, Technical Support and System Sales. The Program Manager is responsible for creating long term plans (identifying, planning and executing) for the assigned customers MHE installed base. This includes ownership of all aftermarket sales efforts.
The Program Manager will be the central point of contact for communication between the customer and all aftermarket teams in addition, all related parties within the company including any sub-contractors who have been assigned to carry out activities.
The Program Manager will be responsible to develop long term planning (3-5 years) across multiple sites. The Program Manager will interface with corporate contacts and customer site level contacts.
The Program Manager will work closely with project managers to ensure projects are executed in a consistent manner. The Program Manager will be responsible to develop and enforce product and project standards.
Any issues that arise and require escalation will be directed through he Program Manager. The Program Manager will have dotted line report accountability to the systems account manager assigned to that given customer/account.
ESSENTIAL FUNCTIONS:
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