Guest Relations Coordinator (SVC) at Marriott Vacations Worldwide Corporation in Orlando, Florida

Job Description:

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.


What's in it for you?

• Hotel and resort discounts


• Immediate 401(k) Company match up to 6%


• Growth and development opportunities


• Positive work environment

What will you do?

• Conduct pre-arrival calls to guests coming on a promotional package.


• Engage with guests and provide elevated customer service by phone.


• Effectively communicate the benefits of the guest's vacation package and confirm details.


• Provide the highest level of service to suggest local attractions and restaurant recommendations .


• Provide effective problem resolution techniques if applicable .

What are the requirements?

• Enjoy talking with guests by phone


• Excellent written and verbal communication skills


• Local area knowledge


• Computer skills


• Flexible schedule, including the ability to work weekends and holidays

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture



Job Requirements

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