Contract Operations Analyst at SailPoint Technologies, Inc in Austin, Texas

Job Description:

SailPoint is the leading Identity Governance Administration (IGA) product and the only multi-tenant SaaS solution on the market. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time, delivered at the scale our enterprise customers' demand.

The Contracts Operations Analyst will support SailPoint's Contract Operations' customer-facing team. This is a fantastic opportunity for the right candidate to assist in the growth and development of a critical back-end company function and to contribute to company year-end goals.

Within 1 month:

You will shadow team members to learn the SailPoint processes of contracting and workflow. You will review internal courses and resources to gain knowledge of how our sales teams work and engage with the Contracts team.

Within 3 months:

You will be familiar with the Contracts team workflow and effectively triage requests through Salesforce and Outlook. You'll be proficient in framings within Conga and assist in iterations and updates of the CLM implementation. You'll create and distribute Delivery Notices to SailPoint customers in a timely fashion. You will have built relationships with the Deal Desk, Accounts and global Contracts teams. You may be able to handle NDAs and low-level, low-complex negotiations. You will assist in leading the development of the Contract Analysts to develop and enhance skills necessary to continue to grow.

Roles and responsibilities:

• Coordinating/allocating responses to internal and external partner requests for assistance with customer and partner agreements and other contract-related requests


• Managing the lifecycle of a variety of SailPoint templates such as: NDAs, Framework Customer Agreements, Software-as-a-Service (SaaS) Agreements, Schedules/Quotations to Customers, statements of work (SOWs), data protection agreements (DPAs), and transactional documents


• Assisting with the creation and distribution of Delivery Notices for SailPoint Offerings and Other Services


• Filing fully executed agreements with attributes identified and linked to customer and partner accounts


• Maintaining up-to-date account and contract data in Salesforce and contract lifecycle management (CLM) system


• Undertaking specific project management leadership or support, as needed

• 5+ years working in a SaaS company or commercial environment is preferred


• High aptitude for creative problem solving


• Strong ability to work and think independently


• Prior experience with Box, Salesforce, quote to cash system (QTC) and CPQ processes preferred


• Experience negotiating to NDAs/Confidentiality Agreements and exposure to software licensing agreements - term and perpetual, SaaS solution subscription agreements, consultancy/professional services agreements, Partner Agreements.

• Excellent attention to detail - methodical, organized, and process driven


• Excellent communication skills - written and verbal


• Ability to deal with all levels of stakeholders and colleagues and to facilitate co-ordination of cross-functional teams


• Proficient in Salesforce and Microsoft Office (including Word, Excel, PowerPoint)


• Ability to manage multiple matters, under pressure and in line with Quarter-End and Year-End timescales

Bachelor's degree or global equivalent experience

Location:

Fully remote role based in any US city

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.