Customer Training Program Specialist APAC at Intuitive Surgical, Inc. in Sunnyvale, California

Job Description:

Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care. Job Description
Primary Function of Position

Intuitive is seeking a Customer Training Program Specialist with strong organizational, communication, and problem-solving skills. This individual will report to the Director, Customer Training-APAC and will be an integral part of our growth strategy. Customer Training is a complex logistical function within the organization that relies on strategic and efficient business processes and workflow that help to scale the Customer Training organization. The Program Specialist will be responsible for optimizing daily operations, ensuring smooth process flow, and identifying improvements that lead to operational excellence. This includes analyzing business procedures, maintaining quality, tracking metrics and activities, coordinating logistics, and working on special projects.

Essential Job Duties

• Identify key business needs and collaborate with cross-functional teams to lead continuous Improvement projects that lead to operational excellence.


• Lead logistics and coordination of summits, society events, congresses, and academic events in collaboration with the program management team and marketing.


• Lead and manage HCP agreements, compliance requirements, submissions, and documentation for Customer training programs in collaboration with compliance team.


• Lead and manage educational grant and/or sponsorship requests/submissions.


• Develop and maintain Customer Training marketing assets (TC maps, Newsletter, presentations).


• Support the development and maintenance of policies, procedures & work instructions for new or existing program or products.


• Organize and monitor Customer Training projects regionally.


• Coordinate cross-project activities and deliverables between regional cross functional groups.


• Align and manage deadlines, budgets, and activities for the department.


• Create and report outcomes of relevant surveys and evaluation tools.


• Assisting with the development of reporting tools.


• Manage, maintain, and communicate status of yearly and quarterly goals in collaboration with the Ops & Innovation team and training leadership.


• Manage requests for Customer Training data and information.


• Manage document control management systems submissions to completion (Veeva, Agile).


• Collaborate with legal/contracts to communicate contract updates and renewals; manage and maintain records of global training and loan agreements.

• Attention to detail to oversee and make improvements to departments' efficiencies and productivity.


• Understanding of regional regulatory and compliance requirements.


• Strong desire and capability to listen, identify problems and drive to solutions leveraging data and technology.


• Demonstrated ability to work effectively across organizations.


• Ability to present information in a clear and concise manner.


• Excellent organization, time management, prioritization, and problem-solving skills.


• Excellent written and verbal communication skills.


• Flexible and able to thrive in a fast-paced and ambiguous environment.


• Must be flexible, independent, and self-motivated.

• Minimum Bachelor's degree preferred in related field.

• Experience in Medical Device; Professional Education or Marketing.


• Project management experience.


• Experience with lean processes - LSS Black Belt.


• Knowledge of sales, training, or marketing software tools.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Base Salary Range Region 1: $139,600 USD - $201,000 USD
Base Salary Range Region 2: $118,700 USD - $170,900 USD
Shift: Day
Travel: 10% of the time
Workplace Type: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.