Implementation Project Leader I at Holman Enterprises in Mount Laurel, New Jersey

Job Description:

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.




The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.



Join our dynamic Implementation team to be an integral part of our collaborative work environment where we onboard new customers creating a solid foundation for long lasting partnerships. As a Project Leader, you will have the opportunity to broaden your professional network through cross-departmental collaboration and have the opportunity to expand your fleet knowledge on everything Holman has to offer. Together, we are dedicated to building a solid foundation for sustained success. Come be a driving force in our unified journey towards excellence!



JOB INPUTS

• Drive engaging, solution oriented discussions through partnerships with clients and internal stakeholders across the business.


• Gain a broad understanding of all ARI program offerings, system capabilities, and best practices.


• Own the entirety of the onboarding process, including system setup, client meetings, vehicle qualifications and timelines.


• Identify key client strategic priorities to build a successful onboarding plan.


• Communicate the value of all ARI programs and provide recommendations that align with the client's industry, fleet size, and strategic priorities.


• Identify and track savings based on recommendations provided during client discussions.


• Create a smooth client journey from Sales to the organization.


• Communicate the value of all Holman programs and provide recommendations that align with the client's industry, fleet size, and strategic priorities.


• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor's degree in a related field or equivalent work experience


• Additional education, certifications, or other distinctions are a plus


• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 2-4 years' experience in a customer experience or project management related role

Planning/Organizing/Managerial Knowledge:

• Proactive, organized approach to multitasking and prioritization


• Effectively manages time and consistently meets deadlines with some guidance from manager


• Demonstrates accuracy, thoroughness and effectiveness in work


• Demonstrates attention to detail and commitment to doing quality work


• Adjusts quickly to new or changing assignments, processes and people


• Displays professionalism and remains composed when faced with challenges


• Learns from experience; modifies behavior to be more effective


• Recognizes one's own strengths and opportunities for growth


• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures


• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility


• Understands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skills


• Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager

Communicating & Influencing Skills:

• Strong verbal and written communication skills


• Strong research and presentation skills


• Strong interpersonal and customer service skills


• Ability to summarize and express information and ideas in a clear and organized manner


• Responds to non-standard requests; investigates with assistance from others as needed


• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers


• Takes personal responsibility for customer satisfaction and loyalty


• Works independently or with others within own area or department to achieve team goals


• Identifies and removes barriers to effective teamwork


• Offers support to other team members; follows through on commitments


• Applies emotional intelligence in responses and reactions


• Demonstrates consistency between words and actions


• Listens openly and carefully to others' ideas and suggestions; respects opposing points of view


• Consistently earns trust, loyalty and respect of others

OUTPUTS

• The Implementation Project Leader is responsible for building and maintaining strong partnerships with new and existing clients to support client retention and satisfaction.


• The Project Leader will develop an executive summary that outlines the strategic goals and priorities, major milestones, and key stakeholders, which will serve as the foundation to the partnership roadmap.


• The Project Leader will own all client discussion related to the implementation and will collaborate with Subject Matter Experts to share best practices, educate and deliver the ultimate customer experience.


• The Project Leader will be responsible for leading the implementation from its inception to execution. This includes the development and maintenance of the project plan. Planning, execution and managing the internal and external stakeholders, resources and scope of the project.

• The Project Leader will be responsible for identifying, quantifying, and summarizing all wins at the completion of the implementation.

#NTSP


#LI-MG1



At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.




At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance


• Vision Insurance


• Dental Insurance


• Life and Disability Insurance


• Flexible Spending and Health Savings Accounts


• Employee Assistance Program


• 401(k) plan with Company Match


• Paid Time Off (PTO)


• Paid Holidays, Bereavement, and Jury Duty


• Paid Pregnancy/Parental leave


• Paid Military Leave


• Tuition Reimbursement

Benefits:



Regular Full-Time


We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.



Click here for Washington State benefit information.



Temporary or Part-Time


In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.



Click here for Washington State benefit information.




Pay:



We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $56,400.00 - $81,775.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.


Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply Now