Card Operating Systems Administration Manager at First Financial Bank in Cincinnati, Ohio

Job Description:

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The Enterprise Banking Services (EBS) Card Operating Systems Administration Manager is accountable for the development, management, implementation, and research & resolution operating framework responsible for delivering core origination and support services for the Banks' Credit and Debit card programs, with a strong emphasis on Credit Card processing. This individual contributor is primarily involved in the change management of EBS' policy and standards, along with its execution through the ongoing development and enhancement of feature sets within the Consumer & Commercial Origination and interfaced systems. The EBS Card Operating Systems Administration Manager will serve as the LoansPQ, nCino, Card @ Once and Jack Henry Passport product advisor (serving all operational related lines of business), as well as the technical and operational expert with related processes associated with FIS Base2000, FIS EZ Card, FIS EZ Business, Visa VCF, and Visa Debit Processing Services (DPS).



Essential Functions/Responsibilities

• • Serves as the primary point of contact for all bank and internal related projects impacting card processing and all escalations tied to system platforms within the origination and servicing process (LoansPQ, nCino, FIS Base2000, FIS EZ Card, FIS EZ Business, Visa VCF, and Visa Debit Processing Services (DPS).
  
  
  • Collaborate with key stakeholders to identify and implement process improvements that drive efficiency and enhance customer experience, with a primary focus on Credit Card operations.
  
  
  • Owns commercial & consumer Credit and Debit card origination process optimization through strategic use of technology including dashboard and report creation.
  
  
  • Primary and expert contact for research and resolution associated with card related internal and external inquiries. Responsible for the research, resolution, documentation and opportunities associated with each escalation.
  
  
  • Expert, amassing intimate knowledge of all capabilities and industry standards associated with the commercial & consumer origination and servicing systems involving Credit and Debit card processing
  
  
  • Prioritizes outstanding operational support requests across all lines of business and related enhancements into a sprint development portfolio
  
  
  • Oversees Credit and Debit card documentation system change management, serving as consultant to and liaison between decision makers in the "Line of Business ("LOB"), including Legal and Compliance
  
  
  • Consults on the end to end ("e2e") consumer & commercial Cards LOB team in the development of portfolio management related tools inside the origination & servicing platforms, including developing, managing, and communicating the rolling 24-month enhancement roadmap
  
  
  • Documents, manages, and tests all necessary operating rhythms to drive change in servicing, enhancements, and process related improvements
  
  
  • Assist with developing and formalizing Service Level Agreements (SLAs) with the various supported business lines
  
  
  • Develops comprehensive policy, procedures & training plans that ensure adherence to process, including operational observation strategies and tactics as proof of proficiency
  
  
  • Responsible for evaluating all new processes/enhancements/updates related to the operational processes within Credit and Debit Card origination and servicing
  
  
  • Develops and maintains the Commercial origination communication framework, ensuring alignment internally within the LOB
  
  
  • Prepare and deliver written and/or oral communications to selected stakeholders as needed - ability to tailor the message to senior and executive management
  
  
  • Responsible for managing operational risk
  
  

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• • Bachelor's degree in business, finance, or a related field.
  
  
  • Three to five years of experience in Credit Card operations, with a strong understanding of Credit Card origination and servicing processes. Experience in Debit Card operations is a plus.
  
  
  • Knowledge of regulatory requirements and industry best practices related to credit and debit card operations.
  
  
  • Three to five years of experience managing programs, projects, or process improvement initiatives in a financial services environment.
  
  
  • Expertise with MS Office products (Excel, Visio, Word, and PowerPoint)
  
  
  • Demonstrated critical thinking and planning at a strategic level. Ability to translate EBS and LOB strategic plans into specific objectives, necessary to create and execute project plans to achieve objectives.
  
  
  • A deep understanding of the interdependent relationship between business applications, modern integration platforms, infrastructure, data enablement, and the applications/services they enable, as well as the criticality of maintaining strong connections between the respective teams within IT, Compliance and key LOB business partners
  
  
  • Ability to translate operational/functional needs into business requirements.
  
  
  • Persuasive, professional communication style. Capable of communicating complex, technical topics to a wide variety of audiences. Ability to interact with senior and executive management, and influence decision makers.
  
  
  • Flexibility to adapt to rapidly changing conditions and priorities, and to redirect managers and teams toward new objective
  
  
  • Ability to perform in a high volume, stressful environment that works within deadlines
  
  

Preferred Knowledge and Skills

• Strong knowledge of core Banking Operations software (i.e. FIS Base 2000, JHA Core & Passport, FIS EZ Card and EZ Business, LoansPQ, Visa VCF, nCino etc.)

Level of Complexity and Scope

• Mid to large commercial & consumer banking Debit and Credit card origination

Degree of Independence and Decision-Making

• • Works with minimal supervision
  
  
  • Uses independent judgement and has a high degree of responsibility
  
  
  • Acts as the senior point of escalation and resolves exceptions and complex process and product support problems
  
  
  • Be a resourceful, tactful, and motivated influencer who collaborates across all levels of the organization
  
  

Required Supervisory Responsibilities

• No direct supervisory, but may act as a subject matter expert when advising others


• May be asked to mentor as needed

Physical Requirements

• Sometimes lifts and carries more than 20 pounds


• Prolonged periods sitting at a desk and working on a computer


• May sit or stand for extended periods of time


• May be required to be available for escalation purposes outside of regular business hours


• Hearing, Seeing, Speaking

Compliance Statement



The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.



Development and Training

It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.


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