The Trading and Sales Middle Office Specialist is primarily responsible for providing operational support and exceptional customer service to the bank’s affiliated broker dealer and registered investment advisor.
Responsibilities:
Middle Office Liaison for the front office between Pershing, counterparties, and internal departments on all pertaining matters.
Assist with daily and monthly reconciliations for the Trust department.
Performs a variety of operational tasks for the AMTI TSMO area, including processing updates to client accounts and interpreting and handling exceptions as well as resolving escalated and/or complex problems in client accounts.
Process asset movement requests inside of their pre-established SLA times within a quality-controlled process environment.
Process securities transfer in a timely manner following industry best practices. Transfers can include but are not limited to incoming/outgoing ACAT, delivery/receive of securities free of payment which include DTC, Government, Mutual Fund, International transfers, DRS and/or DWAC transfers.
Provide superior customer service to the Wealth Management business units we serve.
Ensure strict confidentiality of client, firm, and employee information.