Reservation Group Coordinator at Davidson Hospitality Group in Hollywood, Florida

Job Description:

Property Description



Margaritaville Hollywood Beach Resort presents an exciting opportunity for job applicants seeking a vibrant and dynamic hospitality career. Located on the iconic Hollywood Beach Broadwalk in Florida, our resort offers a laid-back, tropical paradise atmosphere with exceptional amenities and renowned guest service. As a team member, you will have the chance to work in a fun and energetic environment, providing personalized service to our valued guests. With opportunities for career advancement, ongoing training, and a supportive work culture, Margaritaville Hollywood Beach Resort is the perfect place to elevate your hospitality career. Join our team of dedicated professionals and contribute to creating unforgettable experiences for our guests. Apply now and take the next step in your hospitality journey with Margaritaville Hollywood Beach Resort! #Margaritaville #HollywoodBeachJobs #HospitalityCareers #ResortJobs #TeamMargaritaville #BeachLife



Overview



The Reservations Group Coordinator is responsible for handling the rooms block accurately and in a timely matter. He/She ensures accuracy of rooms and rates, cut off dates, rooming lists and payment options. Manages Passkey and activate booking links and sell messages for individual booking groups. Works with Conference Service and Meeting Planners for questions and requests regarding rooms block. The Group Coordinator provides exceptional service to the guest, always conveying a warm and friendly attitude. Courteously and efficiently handle guest calls and emails. He/She supports the Reservations Team with reservations calls when needed.



Responsibilities



Daily Operations
As Group Coordinator your responsibilities will include, but are not limited to the following:


• Constant execution of Margaritaville Hollywood Beach Resort standards and policies
• Understand the impact of each group block in the overall hotel strategy.
• Ensure accuracy of group blocks including cut-off date, pick up, rates, etc.
• Block special request reservations and suites.
• Ensure appropriate information is available for individual call-in groups.
• Process and respond to all group inquiries from Meeting Planners and Sales Managers.
• Process all incoming reservations received via rooming lists, mailed, or in-house correspondence. Mail confirmation and literature requests or reply via fax when requested.
• Compile and verify commissions owed.
• Monitor Housing Bureau pick up and communicate with management. Leads the Pickup meeting.
• Set up a trace system for each group with regular documented conversations with clients, convention services managers, and reservations manager.
• Have strong knowledge of hotel facilities and services, and local attractions.
• Answer all incoming calls in an efficient manner. Provide guests with the requested information concerning the city and its services.


Additional Responsibilities:
1. Cross train with Reservations Agents to take pertinent reservation information, to provide coverage to the department when needed.
2. Execute any walk-in reservations and phone in reservations for the day of and also when the central reservations department closes.
3. Maintain a clean and professional work environment at all times.
4. Attend monthly departmental meetings


Margaritaville creates and delivers Fun and Escapism. Employees must be able to relate to other people beyond giving and receiving of instructions: (a) can get along with co- workers or peers without exhibiting behavioral extremes and (b) respond appropriately to criticism from a supervisor



Qualifications



Qualifications:
1. High school diploma or high school equivalent. College degree preferred.
2. At least two years of related guest service experience, with one year of hotel experience.
3. Excellent communications skills in English, in person, on the telephone, and in writing.
4. Professional appearance, well groomed within company guidelines.
5. Knowledge of Opera Property Management System. Passkey and Delphi preferred.
6. Outstanding listening and implementing skills.
7. Excellent organizational and time management, decision-making and planning skills.
8. Able to multi-task and maintain upbeat and positive working relationships while providing excellent guest service.
9. Ability to be a team player and a leader given the time and task.


Physical Requirements:
1. The incumbent should be able to stand continuously for 1 hour.
2. Should be able to lift up to 35 pounds occasionally.
3. Incumbent must be able to communicate clearly.



Benefits



Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.


In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Three Tiers of Medical Coverage


• Dental & Vision Coverage


• 24/7 Teledoc service


• Free Maintenance Medications


• Pet Insurance


• Hotel Discounts


• Tuition Reimbursement


• Paid Time Off (vacation, sick, bereavement, and Holidays).


• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.


EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation


Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Apply Now