Job Description:
Overview
The Front Office Specialist is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.
- Schedule:Full Time
- Shift: Day Shift
- Level: 6+ years of experience
Success Profile
Find out what it takes to succeed as a Front Office Specialist:
- Collaborative
- Time Efficient
- Organized
- Critical Thinker
- Attention to Detail
- Compassionate
Benefits that Reflect Your Contributions
- Your Pay
A compensation program designed for fair and equitable pay.
- Your Future
Secure your future with plans that also include an employer match. Plans and guidance for the future.
- Your Wellness
Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.
- Your Joy
Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.
Job Details
Facility: Wellstar North Fulton Medical Building
Job Summary:
Core Responsibilities and Essential Functions:
Customer Service: - a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. - b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested. - c. Communicating quickly and often with patients, if there is a delay or wait for patient care. - d. Working with both clinical staff and providers in a team approach. - e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long Operations/Revenue Cycle: - a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. - b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy. - c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close. - d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits - e. Contacting patients for appointment reminders Administrative: - Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests - Other duties as assigned by management.
Required Minimum Education:
High school diploma or equivalent. Required
Required Minimum License(s) and Certification(s):
Additional Licenses and Certifications:
Required Minimum Experience:
1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required
Required Minimum Skills:
Share the opportunity
Mission, Vision & Values
At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.
Our Mission
To enhance the health and well-being of every person we serve.
Our Vision
Deliver worldclass health care to every person, every time.
Our Values
-
We serve with compassion
-
We pursue excellence
-
We honor every voice
More jobs in Roswell, Georgia
|
Veolia North America |
|
Wellstar Health Systems |
|
Wellstar Health Systems |