We are looking for a Retail Store Manager to lead the Jones Road team in the opening and day-to-day operations in the 1st brick-and-mortar location in Brooklyn. The ideal candidate is energetic and experienced in makeup artistry with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience.. The retail store manager will manage front- and back-of-house store operations to create a best-in-class customer experience, train and mentor the store team of makeup artists, and consistently increase in-store sales performance.
Store Management
Sell and educate in-store to hit and exceed sales goals
Ensure a seamless client experience across all touch points
Collect quantitative and qualitative feedback and insights on a daily and weekly basis and share them with leadership
Collect key KPIs relating to store performance
Drive store events and initiatives and work in collaboration with the Marketing team
Oversee store services and manage makeup appointment scheduling
Team Management
Mentor and train store MUAs in new product knowledge education, artistry and personal development
Build a team of high performing individuals that create a welcoming environment
Optimize workforce management by create schedules, maintaining budgets, approving timesheets, time off requests and managing payroll
Monitor individual retail team member performance and deliver consistent feedback
Adeptly manage and diffuse any conflicts between employees and customers
Ensure company policies are being upheld
Store Maintenance
Ensure all store areas are consistently stocked, orderly, and clean
Ensure proper inventory receiving processes and execution of inventory counts
Maintain store inventory and supplies and report any needs to the Supply Chain team
Report any store maintenance needs to Retail Operations
Perform store opening and closing duties on a daily basis
Maintain visual standards and overall aesthetic of the store
Qualifications
Experience in makeup artistry, retail management, hospitality, or a customer-facing role required at an managerial level
5+ years experience in leading a team required
Passion for the Jones Road mission and products, and understanding of the Jones Road clean beauty aesthetic
Customer-centric mindset, with strong interpersonal, problem solving and conflict management skills
Proficient in generating weekly reporting, scheduling, and project management to drive sales
High sense of urgency and attention to detail
Ability to work a flexible schedule, including evenings, weekends, and some holidays
Excellent oral, written, and verbal communication skills
Aptitude with Microsoft Office, G-Suite, and POS systems
Ability to regularly lift or move up to 25 lbs
Resides in or proximate to Brooklyn
Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.