An energy and utilities client is looking for a Customer Service Representative that will process incoming orders. Receives, evaluates, and answers customer inquiries (phone or correspondence) in a timely manner.
Location: Irwindale, CA 91770
Position: Customer Service Representative
Pay: $23/hr. on W2
Duration: 12 months or longer
Schedule: M-F 6AM-230PM
Responsibilities:
Promote a safe working environment.
Analyze and handle confidential information such as invoices and program applications and validate accuracy of data and information provided.
Research and analyze to resolve customer issues and provide solutions and recommendations by applying established policies and procedures for the energy efficiency programs.
Process applications, complete multiple assignments simultaneously, including research of missing information, verifying account status, and making contact with internal / external customers.
Gathers documents and research data on assigned topics, using databases, files, spreadsheets, or other sources.
Experience meeting performance metrics including productivity and quality.
Uses skills and experience in addressing issues with minor to moderate impact.
Required Skills/Attributes:
Demonstrated ability to accurately research and analyze information to make sound decisions.
Demonstrated ability to take initiative and accountability for the accuracy of information and for achieving results.
Must demonstrate the ability to integrate work across relevant areas and manage risks and information appropriately.
Must have strong oral and written communication skills, be customer focused to understand and appropriately respond to internal and external clients business needs, and interface effectively and/or collaborate with others.
A combination of education, training, and skills equivalent to those typically possessed by a high school graduate with 0-3 years of experience resolving customer issues by researching and analyzing information.
Desired Abilities:
Experience working in a teleworking environment is highly preferred.
Ability to lift up to 25 pounds, operate basic office machines: such as copier, fax, scanner, etc. and other duties assigned.
Ability to stand for extended periods of time throughout the day, with some bending.
Overtime may be required based on department needs.
About our Client:
Our client is the primary electricity supply company for much of Southern California.
About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Don't miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!