This is a permanent/full-time role working within Insight Global's professional services division, Evergreen! This is a hybrid role that will require 3 days/week onsite in Atlanta. This Program Manager will be responsible for managing a ~75 person consulting program (50 on-site technicians, 25 traveling technicians).
Extensive stakeholder management experience is required.
ABOUT THIS ROLE:
The Program Manager oversees operational and quality delivery of the projects within their portfolio. This position ensures effective project design and execution while fostering strategic relationships. Manages employees focused on strategic, business and action plans to achieve specified goals and objectives.
WHAT YOU'LL DO:
Oversee, manage, and provide training to Project Managers and Coordinators
Serves as the primary escalation point of contact for project and internal stakeholders
Ownership of complex programs/projects
Teach and perform operational practice tasks
Creation and standardization of documentation of program, customer or service offering artifacts in addition to responsibilities for enhancements and version control
Support and create practice specific training and knowledge
Serve as a direct manager to consultants. Not limited to but including:
Effectively communicate roles and responsibilities to accomplish project objectives
Build a balanced relationship and provide performance feedback
Manage culture to drive team performance
Offer any professional support needed
All other job duties as assigned
*Goal is 50% Program Management / 50% People Management
*People-leader
*Direct reports may include Project Managers & Project Coordinators
MINIMUM QUALIFICATIONS:
Minimum of 6-8 years of project/program management, related professional experience and/or PMI certification
Excellent oral and written communication skills
Ability to understand, articulate and provide impactful value to a service offering, customer or business
Excellent presentation skills and experience presenting to senior management
Ability to communicate effectively with both technical and non-technical individuals
Ability to effectively influence and communicate with all levels of stakeholders
Excellent meeting, workshop, and facilitation skills with proven knowledge of fostering participation and collaboration in small and large groups
Demonstrated track record of managing and delivering program or portfolio financial management
Proven client interfacing and in-person communication skills
Proven track record of establishing and maintaining cross-team relationships and collaboration