Are you ready to join an organization that's investing in the team and technology to take the company (and you) to the next level?
As a fast-growing provider of payments technology and financial solutions, Vendara has what it takes to get there fast:
Great foundation: Strong infrastructure of technology and support systems
Amazing spirt: Customer-centric people and partners who are passionate about their work and accountable for executing with excellence.
We facilitate payments for traditional brick-and-mortar business as well as provide the payments engine behind some of the fastest growing e-commerce and enterprise clients today. Our culture is both entrepreneurial as well as supportive. Our financial sponsor is one of the most prestigious Silicon Valley based growth equity firms and our mandate is to grow through M&A, exponential organic growth and through hiring the most talented people. We pay competitive salaries along with bonuses and full benefits package.
Position Summary:
This position will be responsible for the research, outreach, and resolution of merchant chargebacks. This work entails detailed research and documentation of actions with phone calls to merchants, vendors, and more.
Responsibilities:
Communication with merchants is a regular activity with this role which requires excellent and professional communication and written skills.
Multiple systems both internal and external
Conversations, statuses, and events with merchants for future references
Timely calls and response times to ensure chargebacks are handled within the defined SLA
In building repeatable and scalable processes to improve out chargeback solution
Stay organized and on task while performing highly detailed work in a fast-paces environment. Work specific issues within queues to complete a task
Adapt to changing regulations and technology
Handle high-stress situations and meet deadlines
Research activities on a regular basis
Policies are being upheld with customer satisfaction in mind.
The department on how we can keep and grow our loyal community.
Develop a knowledge base for card brands (i.e. Visa/ MasterCard/ Discover/ American Express), and federal regulations governing credit card chargebacks and reversals.
Working within a CRM and dialing provider
Qualifications:
High School Diploma, GED or equivalent certification
Can use the internet, phone, and web-based tooling.
Proficiency with MS Office Programs
Previous experience preferred but not required.
Excellent communication and follow up.
Out of the box thinking and self-starter
Strong attention to detail and accuracy
Flexibility
Detail oriented while maintaining a sense of urgency.
Interpersonal skills
Benefits:
Opportunity to work in a dynamic and fast-paced environment.
Make a real impact on the success of the organization.