Dal-Tile is currently seeking an exceptional LTL Specialist to join our TEAM! As the LTL Specialist we need someone who is ready to provide a variety of support such as...
Primary Objective
The LTL Specialist is the main point of contact for North America LTL support and is the liaison between our customers and LTL carriers. This individual will communicate with carriers, distribution center personnel, and other internal team members while understanding service level requirements and key performance indicators. Qualified candidate must have fundamental analytical skills. Candidate must be organized, thoughtful, positive, and able to easily adapt to different situations that come up daily.
Responsible for daily execution of transportation needs, including tracking, tracing and scheduling shipments, communicating status updates with internal team.
Analyze LTL data, identify opportunities and present recommendations to reduce cost and improve process.
Manage and resolve daily carrier service issues, failures and delays.
Engage and support LTL carrier needs at shipping facilities' trailer pool points.
Proactively measure, enforce and communicate carrier key performance indicators (KPI's) for quality logistics performance, timely transit, and operational service. Take corrective action as needed in partnership with transportation management.
Establish and maintain periodic communication with our LTL Sales Representatives.
Manage Corporate LTL mailbox and respond timely and effectively to requests.
Manage Corporate OSD mailbox and respond timely and effectively to requests.
Process manual BOL's/RMA's as necessary by creating BOL and scheduling pick up requests.
Manage and execute periodic volume "rollouts" through the use if mini-bids or other means.
Provide rate quotes to internal teams to assist in determining carrier selection.
Establish strong relationships with customers, carriers, and internal team members.
Maintain LTL carrier contact list.
Support other modes as needed.
Experience and Knowledge Required
High school diploma or equivalent required. Bachelor's degree strongly preferred.
Ability to respond effectively to customers, agents, associates, and managers.
Ability to analyze problems, collect data, establish facts, and draw valid conclusions.
Ability to calculate figures and amounts and apply concepts pertinent to the field.
Proficiency in Microsoft office applications and have aptitude to learn technical applications quickly.
Practical knowledge of SAP and/or TMS system strongly desired.
Three (3) or more years transportation/distribution experience.
Strong knowledge of LTL industry & carriers, NMFC, and rate structures, including assessorials.
Bid events and negotiating.
Competencies
Strong analytical capability and excellent written and oral communication skills.
Ability to formulate and implement action plans.
Customer service focused.
Effective time management and organization.
Results driven.
Confidence in making decisions.
Ethical and professional
Data driven.
Process and detail oriented
Other Pertinent Job Information
While performing the duties of this job, the employee is regularly required to stand, walk, sit, type, talk and hear. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.