Looking for someone who can handle the rapid fire of incoming service calls while juggling dispatch for a crew of field service technicians? This position is for someone who enjoys getting thrown curve balls and mixing in emergency service to your perfectly mapped dispatch. If you like a fast pace and are able to think on your feet, then apply today! Are you up to the challenge!
Responsible for managing Technicians and service processes including receiving and posting all incoming service requests received by call, email or App and order necessary parts needed for completion. Plans, organizes, leads and controls the flow of service work through strategic route coordination in a professional, timely manner while ensuring quality and timely repairs are completed and communicated to the customer. This position reports to the Service Director and is cross trained with Service Technicians and Warehouse personnel.
KEY RESPONSIBILITIES: • Receive and post service calls into Dispatch platform for proper assignment. • Create daily dispatch for assigned Service Technicians using strategic route coordination. • Adjust daily dispatch according to daily incoming 911 calls. • Communicate scheduling, ETA, status to customer. • Enter and Maintain customer contact information in Dispatch platform. • Assists techs with identifying part numbers for repair and invoicing. • Manage any warranty issues for Service Department. • Assist Sales with creating quotes when needed. • Work with Procurement and Inventory to order / pull parts for dispatch. • Ensure all parts breakdowns are posted to server and remain current for Tech • Input equipment detail and shop drawing for each customer in Fleetmatics. • Manage Care: process paperwork and submit according to each Vendor submission guidelines. • Manage other tasks assigned by Service Director.
Requirements and Qualifications
Ability to clearly communicate both written and verbally.
Successful work experience as a Field Service Dispatcher.
Outstanding decision-making skills and analytical ability.
Knowledge of Service Dispatching software.
Solid knowledge of QuickBooks Inventory software preferred.
Ability to troubleshoot.
Ability to change course of direction to take care of immediate issues.
Excellent computer skills (Excel, Microsoft Word, Microsoft Office)
Excellent, mature leadership capabilities.
Compensation:
• Salary Range - Based on Experience
• Review after 90 days with possible pay increase
*We are a drug free workplace and a pre-employment drug screening is mandatory*
If you have a passion for people, a desire to reach your potential and interest in becoming part of a team that serves something bigger, then we're looking for you!
Employee Package Includes: • Start earning Paid Vacation and Paid Holidays from Day 1 • Health Insurance with 50% company contribution toward selected coverage including family plans. Multiple plans through Blue Cross • $100K Life Insurance paid 100% by company for employee • Short-Term and Long-Term disability paid 100% by company • Phone Allowance
Voluntary benefits offered at employee's expense • Dental • Vision • Additional Life Insurance for employee and family • Employee Assistance Program • Many other optional benefit plans available
All benefits have a 30-day waiting period
401K with company match up to 4% of employee contribution with eligibility after 1 year of employment.
Automotive Development Group, where our goal is to provide equipment solutions to the Fixed Operations challenges of today!