We are seeking a seasoned and strategic Director of Operations to lead our new product development initiatives, optimize our supply chain processes, and drive growth in our wholesale distribution channels. The ideal candidate will possess a unique blend of senior-level leadership skills and hands-on operational experience, with a proven track record of success in the beauty industry.
Responsibilities:
New Product Development:
Support the Founders in the development, launch and distribution of new skincare, cosmetics, and personal care products.
Establish best practices for operations at EADEM
Collaborate with cross-functional partners, external vendors to design, launch, and optimize new products across various categories.
Oversee the entire product development lifecycle, from concept ideation to commercialization, ensuring timely and cost-effective execution.
Supply Chain Management:
Develop and implement strategic initiatives to optimize our supply chain operations, including sourcing, procurement, production planning, and inventory management.
Build and maintain strong relationships with suppliers, contract manufacturers, and logistics partners to ensure product quality, cost efficiency, and on-time delivery.
Identify and mitigate risks in the supply chain, proactively addressing issues related to raw material shortages, production delays, and transportation disruptions.
Operational Excellence (including 3PL Management and Retail Partner Relations):
Establish key performance metrics and benchmarks to measure operational performance and drive continuous improvement across all functional areas.
Implement best practices in project management, quality assurance, and regulatory compliance to ensure adherence to industry standards and regulations.
Manage third-party logistics (3PL) partners to ensure efficient and accurate processing of orders for direct-to-consumer (DTC) sales.
Oversee the fulfillment process, ensuring that DTC orders are dispatched in a timely manner and that retail partners receive compliant and on-time deliveries.
Verify the accuracy of orders packed for retailers, ensuring adherence to packaging requirements and minimizing the risk of chargebacks.
Collaborate with the team to ensure timely payments from retail partners and mitigate any issues related to chargebacks.
Develop and maintain strong relationships with retail partners, serving as the primary point of contact for order fulfillment and addressing any concerns or inquiries promptly.
Qualifications:
Self starter, courageous, curious, adaptable
Bachelor's degree in business administration, supply chain management, engineering, or a related field; MBA or advanced degree preferred.
8+ years of progressive experience in operations management, preferably within the beauty or consumer packaged goods (CPG) industry.
Demonstrated expertise in new product development, supply chain optimization, and wholesale distribution.
Proven leadership skills with the ability to inspire and motivate cross-functional teams.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Excellent communication, negotiation, and relationship-building skills.
Hands-on experience with ERP systems, inventory management software, and other relevant tools.
Knowledge of regulatory requirements and industry standards in the beauty sector.
Entrepreneurial mindset with a passion for innovation and growth.