Customer Service Engineer - Houston, TX at Siemens Medical Solutions USA, Inc. in Houston, Texas

Job Description:

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.


At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Customer Service Engineer .



Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.



Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .



This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:

• Building and sustaining strong partnerships with your customers through the effective use of both technical expertise and interpersonal skills.


• Serving as the company's primary customer facing technical representative while working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment.


• Ownership of customer relationships with the goal of upholding a high level of satisfaction with optimum service delivery.


• Working closely with clinical and sales partners best manage and grow your install base.


• Troubleshooting and resolving both hardware and software issues with ultrasound equipment, either remotely or at a customer site.


• Managing installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard.


• Working with the Regional Service Director to achieve individual goals and targets for the region.


• Ensuring all work and equipment adhere to all state and federal regulatory requirements.


• Submitting documentation required to remain in compliance with serviceable repairs.


• Maintaining a clean driving record in compliance with company fleet vehicle policies

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers:

• Background maintaining electronic equipment, either in or out of a healthcare environment.


• MS Office software like Word, PowerPoint, Excel and Outlook).


• Desire to work with our latest technology and learn about new software and hardware solutions.


• Passion to deliver customer centric solutions to customers.


• Requires someone to work well without supervision, be a self-starter and can independently manager their time/schedule.


• Willingness to travel and flexibility, for both day-to-day work and required company training.

Required skills to have for the success of this role:

• Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.


• Minimum 3-5 years of experience.


• Knowledge of computers and networking.


• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.


• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.


• Expertise in troubleshooting, diagnosing, and solving complex technical issues.


• Strong customer service skills through clear verbal communication with customers that explains the diagnosis of the event of the CSEs.


• Must be able to be compliant with hospital credentialing requirements.


• Wide degree of creativity, leadership, and latitude is expected.


• Ability to complete multiple tasks with minimal direction.


• Ability to work professionally with all levels of hospital organization staff.


• Excellent organizational, time management, written and verbal communication skills.


• Ability to travel >75% of the time.

Additional desired skills include:

• High attention to detail.


• Ability to organize and prioritize tasks resulting in consistent productivity.


• Ability to function within and support a team environment and build strong working relationships.


• Dependable, flexible, and punctual.


• Ability to meet accuracy and productivity goals.


• Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making.


• Self-motivated, utilize available resources for self-improvement and development.

This position will be assigned to a specific region but may be a used a floater position, meaning that this person may need to travel (vehicle/airplane) to assist with business needs when needed.



At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.


If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers


If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about .



Beware of Job Scams



Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers


"Successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."


As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.



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Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.



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