Hotel Task Force Manager - Albany Region at Del Monte Hotel Management LLC in Albany, New York

Job Description:

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team!

DelMonte Hotel Group is seeking an experienced, well-rounded Operations Management professional to serve as an Operations Support Manager for primarily in the Albany Region (travel may include but not limited to locations across New York, Ohio and Pennsylvania).

The ideal candidate for this role has a demonstrated skill set that is fully aligned with the description outlined below. Additionally, this individual MUST have flexible availability to include weekends, evenings, and out-of-state travel, the ability to travel on short notice, and the ability and willingness to be on site at our properties a majority of the time on behalf of the organization. Travel and flexibility is crucial to this role.

We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

The Operations Support Manager will assist with the overall operation (and openings & transitions - where applicable) of the hotel including but not limited to interviewing, hiring, training, planning, budgeting, sales, guest satisfaction, associate satisfaction, owner satisfaction, revenue management, and timely reporting.

The summary below is a brief overview and does not include all expectations and responsibilities. The Operations Support Manager will be responsible for managing complex assignments/projects as assigned.

• Assist in the operation of the hotel during the absence of hotel management (Department Manager, AGM & GM)

• Travel to all properties as assigned. Includes weekends, evenings, and out-of-state travel, the ability to travel on short notice, and the ability and willingness to be on site at our properties a majority of the time on behalf of the organization.

• Support all DelMonte Hotel Group policies and procedures, and implements and trains our teams accordingly while on assignment.

• Foster the DelMonte Hotel Group culture at all of our properties.

• Ensure that all compliance, safety, sanitation, energy management, preventive maintenance and other standards are consistently met during their time at our properties.

• Follow and teach (as needed) all standard operating procedures for revenue generation, operations management, human resources, accounting and cost control are in place and consistently utilized.

• Acts as an extension of our corporate office in creating, managing, and ensuring high standards of service, offerings, and quality at all properties.

• Ensures that all legal requirements are consistently adhered to including wage and hour and federal, state and/or local laws pertaining to property operations.

• Facilitates DelMonte Hotel Group training as appropriate in the field.

• Researches new products/approaches and develops an analysis of the cost/profit benefits and best practices.

• Monitors purchasing and receiving procedures for products and supplies to ensure proper quantity, quality and price.

• Maintains appearance, upkeep and cleanliness of all operational departments while on assignment.

• Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported.

• Develop and maintain positive business relationships with all guests, vendors and other external partners.

• Facilitate and maintain on-going communication and collaboration with all associates.

• Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions.

• Maintain up to date records and files.

Job Requirements

We are looking for a self-motivated Operations Support Manager with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication and problem-solving skills. 

Specific qualifications for the role include:

• 2 to 4 years’ experience in guest services, front desk, food & beverage, management or related professional area

• Bachelor’s degree (B. A.) or equivalent from four-year college or university; or equivalent combination of education and experience.

• Ability to travel 90% of the time

• Extensive knowledge of hotel and food & beverage operations including familiarity with multiple brands and point of sales systems

• Solid organizational, time-management and prioritization skills

• Exceptional customer service skills

Benefits

As an Operations Support Manager with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation $60,000 and up based on experience 

• Comprehensive benefit packages for full-time positions

• Hotel room discounts at our locations around the globe

• Discounts on food and beverages

• Professional development and advancement opportunities

See job description