The Associate must possess excellent customer service skills and accurate product knowledge by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
1. Accept inbound calls and provide courteous assistance to the customers' needs regardless of account assignment.
2. Handle any open territories assigned in a proactive manner. This includes proper follow up.
3. Provide assistance to sales people who are out of the office either on scheduled or unscheduled time off.
4. Handle all customer requests and keep the respective Sales Managers informed of customer matters that need further attention.
5. Assist in the preparation of quotes, faxes, etc. as assigned by management.
6. Ensure all orders are entered by the end of each day.
7. Run various reports for sales and sales management as requested.
8. Have a good understanding of SAP.
9. Sit with each account manager and train on their top tier base and any special needs for all customers. Maintain a territory binder with notes, etc. and update on a regular basis.
10. Training - Maintain product knowledge, sales skills and procedure training by attending all training that pertains to position assigned by management. This includes all vendor training.
11. Special projects - as assigned by management.
EDUCATION AND EXPERIENCE
- High School Diploma or GED equivalent required
- Working experience with direct customer contact / customer service preferred
- Any combination of experience, education, or training that would provide the level of knowledge, skill and ability required
- Ability to display competence in Microsoft Word, Excel & Outlook
- Knowledge of SAP environment.
- Show high competency of communication and organizational skills
PHYSICAL DEMANDS
- Continuous sitting while using the computer terminal and/or telephone; constant use of sight while reviewing documents; constant use of speech/hearing abilities for communication. Ability to occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
- Work is conducted in office environment with no unusual hazards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.