Customer Service Specialist at Confidential in Duluth, Georgia

Job Description:

• Serve as the primary point of contact for assigned clients and ensure their satisfaction with our services
• Receive and enter purchase order and sales order information
• Establish and maintain relationships with clients to understand their needs and preferences
• Manage client inquiries and resolve any issues in a timely and efficient manner
• Collaborate with internal teams to ensure client needs are met and any issues are resolved
• Develop and maintain a thorough understanding of the company's products and services
• Prepare and present regular reports to clients on their account status and progress
• Ensure all client data is accurate and up-to-date in the company's CRM system
• Participate in client meetings and presentations as needed