Action Property Management, the leader in community management, is seeking a full-time Resident Relations Associate to join our team at our luxury association, MIRA, located in San Francisco.
Compensation: $22.00- $23.00 Per Hour Depending on Experience
Schedule: Open Availability; 5 Days Per Week; 6:00 AM- 2:30 PM
Why Join Action?
Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor
Team Member Perks:
Competitive starting compensation
Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Values driven company culture promoting team work and excellence
Job Summary:
Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
Maintain the appearance of the front desk area, lobby, and main elevators
Monitor lobby activity and maintain access control
Provide concierge services
Complete Daily Activity Report
Answer and direct incoming phone calls. Receive and distribute resident parcels
Address resident and guest concerns and questions
Demonstrate strong understanding of the association's governing documents
Requirements:
Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
Hospitality Management college students or recent graduates are highly desired
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.