The incumbent in this position is responsible for the general oversight of the Seminole Tribe of Florida's Native American Travel Agency. The individual is responsible for developing and implementing travel policies and procedures, developing strategic partnerships with Seminole Gaming Administration, travel partners and tour operators and other providers to cultivate programs and alliances to increase business exposure, optimize travel costs and generates business and revenue opportunities for the Tribe.
The incumbent manages relationships with travel agencies, tour operators and vendors; negotiates favorable rates with the airlines, hotels, automobile rental agencies, and other frequent travel service providers, and works closely with executive leadership and various departments to streamline travel processes and enhance the overall travel experience for employees and the tribal community. The individual ensures the provision of immediate assistance and support to travelers in case of travel disruptions, delays, medical emergencies, natural disasters, or challenging situations, especially during evenings, weekends, and holidays.
Bachelor's degree in Business Administration, Hospitality Management and/or Tourism or related field is required. Master's Degree is preferred. A minimum of five (5) years of experience working in the travel industry or in a related area is required. An equivalent combination of education/training and experience will be considered. A thorough knowledge travel industry systems such as, but not limited to SABRE Travel Network System, Travel & Expense applications and methods is required. Experience and extensive knowledge of various tour operators and their destinations is required. Strong knowledge of travel industry trends, best practices, and regulations is required, Possession of a valid State of Florida Driver's License is required.
Must be customer service driven and also be able to work independently. Demonstrate strong negotiating skills. Demonstrate excellent organizational and interpersonal skills. Demonstrate excellent written and verbal communication skills. Demonstrate proficiency utilizing Microsoft software packages. Ability to travel (national and international) and work a flexible schedule including evenings, weekends and holidays.