Job Title: Software Technical Support Engineer Department: Support Position: Exempt, Full-Time Job Summary IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team work directly with integrators and customers ranging from small installation companies to Fortune 100 corporations. The position is responsible solving the most challenging enterprise video management issues. You will work with other engineers to debug, troubleshoot, write scripts, and create solutions. You will document solutions and work with product groups to improve IPConfigure products. You will build and configure servers running IPConfigure software. The ideal candidate will work in person in the Norfolk, Virginia office.
Duties/Responsibilities
Communicate technically complex information with IPConfigure's customers via telephone, written correspondence, and electronic services
Analyze customers' problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved
Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems
Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training
Identify and report both software bugs and customer suggestions
Additional Responsibilities
Build servers that customers have ordered and install required software
Cycle new cameras through the lab for testing
Install network switches and run cables
Visit customer sites and troubleshoot issues if remote access is not available
Limited travel may be required to support company events
Requirements
Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively
Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution
Networking background
Experience with Linux OR Windows system administration
Ability to build and troubleshoot servers
Customer support experience with over the phone and face to face communication
Debugging, troubleshooting skills are required
Strong problem solving skills are essential
Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired
Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus
Abide by all policies, rules and regulations of the company including applicable safety rules, regulations and procedures
All associates will perform duties as requested by management
Education
Minimum of two-year degree in IT, CS, EE, or equivalent
Bonus Experience
Helpdesk experience
Cloud or hosted infrastructure experience
Ability to write scripts for automation
Experience with RESTful Web APIs
Benefits
Industry competitive salaries based on experience
Generous PTO and Work From Home Policy
Health, Vision, Dental, and Life insurance policies
Flexible Spending Account and Health Saving Account
401K with company match
IPConfigure, Inc. provides equal employment opportunities to all qualified persons and administers all aspects and conditions of employment without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, severe/morbid obesity, medical condition, military or veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.