Senior Repair Agent at Best Buy in Curtis Bay, Maryland

Job Description:

The Senior Repair Agent performs high quality repairs on consumer electronics and appliances by addressing all unit symptoms and making repairs as necessary. Their responsibilities include providing work direction and product repair training to a team of repair agents. They also manage the work-in-progress (WIP) units.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team.

Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.


• Leads a team of repair agents, provides work direction, and leads repair training for a specific product category.


• Diagnoses, orders, and installs product and parts for repair.


• Contacts customers with quotes for repair and answers questions regarding cost, product installation, and operation.


• Completes routine functionality and quality testing on all products.


• Partners with Team Assistants and Repair Agents to manage work-in-process (WIP) repairs.

• Able to stand and sit for long periods of time


• Able to work in a fast-paced environment


• Able to work in a non-climate-controlled environment


• Able to lift weight up to 50 pounds with or without accommodation


• 6 months of experience facilitating training on diagnosing and repairing consumer electronics and/or appliances


• 9 months of experience diagnosing and repairing consumer electronics and/or appliances

• Consumer Electronics and/or Appliance Manufacture Repair Certification


• Sealed System Certification applicable to appliances


• 6 months of experience using Best Buy's Star and Smart Parts system or Parts Inventory System