We're TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges-across the globe. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change. We're building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.
Scope of Position:
The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable.
Qualities include:
Building customer relationships, conflict resolution, professionalism, detail-oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment, and the ability to adapt to changes in the workplace
Responsibilities
Essential Functions:
Manage total accounts receivable with an Aging in excess of $3.5 million
Management of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues.
Responsible for gathering the necessary data to assist Management with account specific decisions
Support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
Auditing accounts to ensure accurate billing and client specific information
Qualifications
Education and Experience:
Ideal candidates would have one or a mix of the following education and experience:
4 year degree in business, related internship or work experience a plus.
4 year degree in non-business major, relevant experience in AR/Accounting/Finance/Operations preferred.
2 year degree and relevant experience in AR/Accounting/Finance required.
Prior internship or work experience in customer service or a business, financial environment.
Qualifications:
Exceptional organizational and analytical abilities
Strong communication skills and work ethic
Goal driven with problem solving skills
Proficient in Microsoft Office (Excel and Word required)
Ability to work multi-task, work independently and as a team player
Comprehensive Benefits Package:
Employees receive a competitive base salary, commission, and an exceptional benefits package including a 401(k) company matched retirement savings plan, parental leave and vacation, personal and holiday pay.
Medical - BlueCross BlueShield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)
Dental - MetLife
Vision - Vision Service Plan (VSP)
Insurance - Life and Accidental Death & Dismemberment (AD&D)
Additional benefits include:
Short-term and long-term disability
Dependent Care Flexible Spending Account
Education assistance
Employee discounts on cars, electronics, travel, etc.