Eligibility Supervisor at County of Riverside in Riverside, California

Job Description:

ABOUT THE POSITION

The Department of Public Social Service is seeking multiple Eligibility Supervisors for positions throughout Riverside County.

Office Locations

• Western-County Region (Riverside, Norco and surrounding cities).


• Southern Region (Lake Elsinore, Temecula and surrounding cities)


• Mid-County Region (Banning, Moreno Valley, Hemet, Perris, and surrounding cities)


• Desert Region; (Coachella, Indio, Desert Hot Springs, Cathedral City, Coachella, and surrounding cities).

This recruitment will also be used to fill vacancies that may occur through the upcoming weeks. Interested candidates are encouraged to apply now.

Self Sufficiency Division : The Eligibility Supervisor will be responsible for the work of a unit of Eligibility Technicians engaged in determining initial and continuing timely eligibility for one or more aid categories (CalWORKs, Medical/CalFresh) in accordance with established procedure; and to do other work as needed.

EPCAT/ QA : The Eligibility Supervisor will be responsible for the work of a unit of Eligibility Technicians engaged in eligibility determinations and supporting the Self Sufficiency Division in any of the following based on unit assignment: conducting quality control audits. Additional assigned duties may be required based on unit assignment.

The department desires candidates with experience in a supervisory or lead role with responsibility for overseeing staff; experience managing a case load where you determined initial and continuing eligibility for a California Department of Public Social Services (CalWORKs, CalFresh, or Medi-Cal); and experience effectively communicating with internal and external persons for business purposes.

Meet the Team!

The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

jfc: 43406102

EXAMPLES OF ESSENTIAL DUTIES
• Plans, assigns, and supervises the work of a unit of Eligibility Technicians engaged in eligibility determination and grant maintenance functions.

• Participates in the training and development of Eligibility Technicians and other staff; holds group or individual conferences with subordinate staff members to discuss or interpret departmental rules, regulations and policies.

• Confers with assigned workers and provides supervision on the more difficult eligibility problems; review the quantity and quality of work performed by workers in the unit.

• Collaborates with other supervisors in coordinating the activities of professional and technical staff; assists workers in identifying problems requiring referral to the social services section, such as the client's inability to manage individual/personal affairs.

• Takes part in studies or research projects; interviews complainants and makes adjustments if necessary.

• Receives and prepares correspondence; prepares reports relating to the activities of the unit or on other matters.

MINIMUM QUALIFICATIONS
EITHER I

Experience: One year of experience as an Eligibility Technician III or two years of experience as an Eligibility Technician II with Riverside County.

OR II

Education: Completion of 60 semester or 90 quarter units from a recognized college with a minimum of 15 semester or 23 quarter units in one or more of the following areas: public or business administration, social or behavioral science, supervision, or a closely related field. ( Additional qualifying experience may be substituted for the required education on the basis of one year of experience for 30 semester or 45 quarter units of college level coursework)

AND

Experience: Two years of experience equivalent to Riverside County's Eligibility Technician III or three years of experience equivalent to Riverside County's Eligibility Technician II classification in a California County Department of Public Social Services.

Knowledge of: The functions of public social service agencies and the principles of income maintenance and public social services; the sources of information necessary to determine eligibility of applicants or recipients for various aids; the principles of supervision; training and instructional methods and techniques.

Ability to: Plan, assign and supervise the work or others; speak and write effectively; establish and maintain cooperative working relationships with fellow employees and the general public; work effectively with other disciplines; train and develop staff; identify problems requiring referral to other agency staff; use available sources of information effectively in determining eligibility.

SUPPLEMENTAL INFORMATION

Other Requirements

License: Possession of a valid California Driver's License is necessary at the time of hire and must be maintained throughout employment. County vehicles may be available but are not guaranteed. Employees may be required to use their own vehicles for field travel and are required to provide vehicle insurance information for their personal vehicle.

What's Next?

This recruitment is open toall Applicants Applicants who are current employees of the County of Riverside Department of Public Social Services may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies for this position throughout the County.

A description of job duties directly copied from the job classification or job posting will not be considered.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.

Based on the number of applications received, this posting may be extended or close at any time without notice.

Application Process

All employment offers are contingent upon successful completion of a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, including fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment).

REQUIRED PROBATIONARY PERIOD -As an Approved Local Merit System, the County of Riverside requires all new regular or seasonal employees to serve an initial probationary period, the duration of which is indicated in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non job-related factor.

REASONABLE ACCOMMODATIONS - The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .

The County has a Veterans Preference Policy.Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here: https://www.rivcocob.org/wp-content/uploads/2018/07/C-3-Veterans-Preference-Program.pdf

For questions regarding this recruitment Contact Chris Recinos at crecinos @rivco.org or at (951) - 955 - 9883.

GENERAL APPLICATION INFORMATION:

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• 
  Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.


• 
  Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.


• 
  Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
  

A new member is defined as any of the following:

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year.

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY - LONG-TERM DISABILITY (LTD): Benefit pays 66.67% of earnings to a maximum of $10,000 per month; 30-day waiting period; pays to age 65. Benefit can be coordinated with other available leave balances to provide up to 100% of pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

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