Technical Support Specialist (Tier II) at Patrick Engineering Inc in Chicago, Illinois

Job Description:

Technical Support Specialist (Tier II)

Chicago, IL (Hybrid). Qualified candidates must be commutable to our Chicago office.

Compensation Range: $28 - $36/hour

Patrick Engineering, A RINA company, is seeking a Tier 2 Technical Support specialist to facilitate the resolution of hardware and software issues for our internal users. The primary responsibilities will be to troubleshoot and resolve escalated technical issues, ensuring minimal disruption to business operations and end user hardware builds.

Primary Responsibilities

• Provide advanced technical support to end-users via phone, email or in-person addressing escalated issues from Tier 1 support.
• Diagnose and resolve end user hardware, software and network related problems including but not limited to desktops, laptops, printers, mobile devices, and peripherals.
• Collaborate with others on the IT team to escalate complex issues and follow up on problem resolution.
• Install, configure, and maintain end user software applications, operating systems, and hardware components.
• Document troubleshooting steps, solutions and procedures for knowledge base and training purposes.
• Assist in the building and deployment of new end user hardware and software technologies.
• Provide technical guidance to Tier 1 support technicians.
• Participate in after hours support and emergency response as needed.

Professional Requirements

• Bachelor's degree in computer science, information technology or related field and 5+ years of experience in a technical support role, preferably in a help desk or service desk environment. Additional work experience may be considered in lieu of a bachelor's degree.
• Strong knowledge of Windows operating systems, Active Directory and Microsoft products.
• Experience with computer imaging solutions.
• Proficiency in firmware, BIOS and driver support for end user assets.
• Proficiency in troubleshooting end user hardware, software, and network issues
• Experience with remote desktop support tools and ticketing systems.
• Excellent communication and customer service skills
• Strong problem-solving skills with a desire to achieve results.
• Ability to work independently and collaboratively in a fast-paced environment.
• Microsoft Certified Desktop Support Technician (MCDST) is preferred.

Additional Preferences

• Valid driver's license
• 10% travel may be required based upon business needs.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

ABOUT RINA:

To continue the expansion Patrick has experienced over the past 40 years, and to capitalize on the recent acquisition made by global corporation RINA, Patrick is planning for significant growth in North and South America. RINA is a worldwide engineering consultancy firm that provides an expansive range of services across the energy and mobility, marine, infrastructure, real estate, and industrial sectors. Patrick focuses on working with clients in the infrastructure, transportation, technology, and renewable energy sectors throughout the entire process of project delivery - from planning and controls, comprehensive management services and construction, through to operations and maintenance. Combining forces with RINA presents an exciting opportunity to attract talented and multicultural people and to expand both our worldwide footprint and service offerings in new markets and application sectors.

Join our team and work on rewarding projects in a dynamic, multicultural, and energizing environment that reaches beyond geographical and cultural boundaries. Patrick's new status as a part of RINA provides opportunities for partnering with global clients, training to further advance your competencies and support your personal career development. Join us to make Patrick and RINA more successful than ever before by bringing your contributions developing innovative solutions to complex problems, delivering our mission, and achieving the challenging goals we have set for ourselves. If you share our values and our vision, please apply. Make it sure, make it simple.

Patrick does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of Patrick without a prior written search agreement will be considered unsolicited and the property of Patrick. Please, no phone calls or emails.

Equal Employment Opportunity / Affirmative Action Policy Statement

It is the policy of Patrick Engineering Inc. ("Patrick") to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy) national origin, age, disabilities, marital status, sexual orientation, genetics, military status, disabled veterans, recently separated veterans, other protected veterans (veterans who served during a war or in a campaign or expedition for which a badge has been authorized), and Armed Forces service medal veteran, or any other characteristic protected by state or federal law. We are strongly committed to this policy and believe in the concept and spirit of the law

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