Athletic Ticket Office Student Assistant at University of Kentucky in Lexington, Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job Title	Athletic Ticket Office Student Assistant
Requisition Number	DU11635
Department Name	12D00:UKAA - Administrative Support
Work Location	Lexington, KY
Salary Range	Starting at $10.00 per hour. Higher rate possible for working special events and football game days
Type of Position	Student
Position Time Status	Part-Time
Required Education	High School Degree; Must be currently Enrolled/Registered student attending the University of Kentucky.
Required Related Experience	High School Degree & some customer service experience.
Required License/Registration/Certification	None
Physical Requirements	To be able to lift, push or pull objects up to 25 lbs.
Shift	Office hours: Monday – Friday may be available based on office needs. Athletic Events: Weeknights and weekend athletic events: Required to work all home football games and select athletic events for all 7 other UK Athletic ticketed sports throughout the season, and other events hosted by UK Athletics.
Job Summary	In accordance with established policies and procedures, provide exceptional customer service over the phone and in person at the ticket office. Answer customer inquiries and process ticket sales via phone, mail, and walk-up orders. Responsible for daily reconciliation of ticket sales and payments. Other assignments may include but are not limited to mobile ticket help zones, the compliance pass entrance, will call distribution and scanning operations. Must be able/willing to work some nights and weekends as needed for events, including working all home football games. Must have reliable transportation to and from athletic events. Perform other tasks as assigned by Ticket Office staff. Please attach a resume, cover letter and a copy of your UK class schedule. Please attach a copy of your class schedule under specific request one.
Skills / Knowledge / Abilities	Experience in a customer service position, both in person and over the phone. Familiarity with MS Office applications (Word/Excel). Applicants should be dependable, punctual, and possess effective communication and problem solving skills, as well as strong attention to detail. Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups. Must be able to multi-task and work in a fast-paced environment
Does this position have supervisory responsibilities?	No
Preferred Education/Experience	Some college education & 1-2 Years Customer Service Experience
Deadline to Apply	05/31/2024
University Community of Inclusion	The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * As part of the Southeastern Conference, candidates considered for staff or coaching positions within UK Athletics are required to disclose any unethical conduct. Please answer the below questions regarding your personal NCAA record. Have you ever been charged with a violation of NCAA 10.1 Unethical Conduct by the NCAA or any NCAA member institution?
   • Yes
   • No
2. * Have you ever been charged with a NCAA Level I, II or III, secondary or major violation?
   • Yes
   • No
3. * Are you currently involved in any pending NCAA investigation, charges and/or violations of NCAA legislation?
   • Yes
   • No
4. * Has the NCAA Committee on Infractions ever issued you show-cause penalty?
   • Yes
   • No
5. * If you answered yes, to either of the previous two questions, please list all violations in which you’ve been charged or were involved. If you answered no to both of the previous questions please type: N/A

   (Open Ended Question)

6. * I agree to and understand that failure to disclose any NCAA violation or false information regarding my NCAA compliance history will result in removal of my application for consideration.
   • Yes
   • No

Applicant Documents
Required Documents

1. Resume
2. Cover Letter
3. Specific Request 1

Optional Documents

PI240236237

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