Named the Democratic Party's Best New Firm by Campaigns & Elections Magazine at the 2020 Reed Awards, Turn It Blue Digital (www.turnitbluedigital.com) is a founder-led, high-growth Poli-Tech agency dedicated to serving candidates, causes, and agency partners on the Democratic / Progressive side of the aisle. Turn It Blue offers an affordable and highly scalable suite of digital tools and services-including our signature Turn It Blue Ads product, a game-changing SaaS ad platform built specifically for candidates, advocacy organizations and political agencies. Click here to learn more about Turn It Blue Ads.
Turn It Blue was initially founded to support the under-served market of state and local candidates running for public office. Success in that vertical has led our expansion to serving a growing vertical of small to midsize agencies through our highly regarded Agency Partner Program.
Turn It Blue Digital is the sister to our full-service cause marketing agency, Boulder Strategies LLC (www.boulderstrategiesllc.com). Across both entities, we are a 30-time award-winning group that proudly pours our hearts and souls into progressive candidates and causes that we care deeply for. Mixing winning campaign tactics with leading digital engagement, brand management, and advertising strategies, we ensure our clients consistently achieve amazing results in an ever evolving, digital-first, world.
About the Role:
Please note this is a seasonal position that is expected to terminate on November 30, 2024.
Reporting to our Head of Client Success, the Client Success Manager will be responsible for driving a high level of customer satisfaction, successful product use, and customer retention. To achieve this high level of satisfaction, you will become an expert trader in our ads platform to ensure clients' campaigns perform at or above expectations on a regular basis.
You will serve as a primary point of contact for clients, understand client success criteria, address questions, resolve issues and, over time, serve as a trusted advisor.
The ideal candidate should have a proven track record of account management, maintaining a high level of customer satisfaction as a result of quality client engagement, technical leadership, and outstanding communication skills.
The person holding this role will be strategic, persuasive, empathetic, and have a genuine curiosity in their clients' business. They are goal and results oriented and easily adapts to change.
Past sales and/or customer service experience is a plus, especially with SaaS products.
Benefits:
Turn It Blue Digital and Boulder Strategies LLC operate in a permanent remote work environment and encourage a strong work/life balance for our employees. Immediate benefits upon hire include:
An unlimited vacation and sick leave policy
75% employer-paid healthcare (including medical, dental, vision, and prescription drug coverage)
Employer-paid life insurance and AD&D insurance
An annual stipend for at-home workplace items
Employer-matched charitable contributions
After one year of service, additional benefits include:
An employer-matched 401K retirement plan (up to 5%)
An industry-leading parental leave policy (up to 16-weeks)
A generous company profit-sharing plan
What you'll do:
Build relationships with customers, help them with support issues, and continually delight them with a positive, customer-centric attitude.
Provide proactive strategy and optimization suggestions with assigned customer accounts; provide exceptional support and timely responses to client ticket requests
Guide new clients through an onboarding flow that ensures their initial and ongoing success in the Turn It Blue Ads platform
Work with customers to ensure they are leveraging the Turn It Blue Ads platform and our related suite of services effectively and finding value in our services. Upsell and cross-sell as appropriate to ensure the best client experience
Become an expert in the Turn It Blue Digital suite of products and confidently educate customers on the use and benefits of our products
Confidently work behind the scenes in our Turn It Blue Ads platform and the underlying AdTech technology. Be able to identify potential issues and backend optimization requirements for client campaigns as necessary.
Be a customer advocate while capturing relevant customer feedback and reporting requests to our Product and Partnerships teams as appropriate
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Maintain a revenue base by managing your assigned accounts' month-over-month retention
Drive expansion revenue through increased product adoption and increased usage
About You:
Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
Values teamwork and actively contributes to collaborative efforts, fostering a supportive and inclusive environment.
Outstanding multi-task management skills across a varied set of responsibilities
Passion for working with AdTech and/or PoliTech and a desire to deeply understand Turn It Blue Digital's benefits, use cases, and technical elements
Ability to build credibility and trust by understanding and proactively addressing customer goals, requirements, pain points, and opportunities
Ability to maintain strong empathy for customers AND passion for revenue and growth
An extrovert: You love getting to know new people and helping to solve problems with innovative, outside-the-box solutions
Self-motivated, tenacious, and confident; able to work independently, maintain a strong attention to detail, with a bias towards responsiveness and action
Dedicated to achieving a progressive, Democratic majority across the country
Detailed Qualifications:
At least 1-3 years of relevant professional background in customer success, account management, and/or SaaS product adoption, ideally within an agency, AdTech, MarTech or PoliTech business model
Past political or other cause-based activism is strongly preferred (paid or volunteer)
Prior success utilizing CRMs (such as ActiveCampaign, HubSpot, or Salesforce) and client success tools (such as the Teamwork Suite, ZenDesk, Monday, or ClickUp).
Strong professional communication skills across written, verbal, presentation and social media applications, particularly when explaining complex solutions in layman's terms
Demonstrated track record for articulating solutions and building rapport with clients
Bonus Points to Applicants with the Following Traits:
Established political industry professional with demonstrated success supporting Client Success, Account Management and/or Product Adoption
Established AdTech/MarTech professionals with demonstrated success supporting Client Success, Account Management and/or Product Adoption
Prior experience in the Democratic or Progressive political vertical
Demonstrated prior success working remotely or in a non-traditional office setting
To Apply:
Click here to reach our application page. Fill out the required information and be sure to upload your cover letter and resume. Applications will be accepted and considered on a rolling basis until the position is filled. All applications MUST be submitted through the application page. Please do not email any applications.
Please note that while we appreciate and review all applications that are submitted, we unfortunately cannot respond to all inquiries personally. Thus, if you have not received a response from us within three weeks of your submission, please accept our thanks for your interest and our regrets that no position currently matches your particular skill sets. No calls please.
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Boulder Strategies LLC and Turn It Blue Digital LLC are equal opportunity employers fully committed to achieving a diverse workforce and complies with all federal and state laws, regulations, and executive orders regarding non-discrimination and affirmative action. We do not and will not discriminate in employment and personnel practices on the basis of race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy.
Women, people of color, veterans, disabled and LGBTQ+ friends:You are all welcome here!