High End Luxury Kitchen & Bathroom Company seeks a Fulltime Customer Service Representative.
Key Duties and Responsibilities include the following: • Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations. • Drafts purchase orders and invoices to submit to the accounting department. • Maintains files of active orders and updates with changes to customer accounts or orders. • Provide customer service by telephone answering inquiries regarding orders, shipping status, inventory status, product details, and problems they need resolved. • Builds rapport with customers and works to ensure they receive excellent service. • Coordinate with Sales Department and Department Managers as necessary to resolve customer issues.