The Bilingual Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content. Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues.
Department Hours: 8am EST - 1am EST
Pay Range: $17/hr - $23/hr depending on experience
Fluent in Portuguese required
Principal Duties:
Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
Work on all reconciling and monitoring workflows within the specific turn around time and with excellent quality
Investigate and provide resolution for cases/tickets concerning assets
Involved in testing of new tools and dashboards
Active awareness of multiple simultaneous case tickets with meticulous attention to detail
Ability to provide insights, RCA's(root cause analysis) and suggestions based on observations from the end customers and their experience
Requirements:
High School Graduate (Associates Degree preferred)
2+ years of professional experience (education will be considered in lieu of experience)