You might be interested in this Customer Service Representative position through Ultimate Staffing, if you like the idea of working in a dynamic, rapidly changing call center. Articulate, highly skilled candidates who love building solid customer relationships will be interested in this Customer Service Representative position. This Customer Service Representative opportunity is located throughout Northwest Baltimore County, Maryland, and are long-term contract / temporary to hire roles.
How you will make an impact:
Manage the fielding and sending of important written business correspondence
Contribute accurate, friendly customer service in a timely fashion
Manage and place incoming telephone calls
May support business development and client referral goals by actively cross-selling and referring customers
Requirements
Demonstrated talents in communicating and interacting with clients/customers, both internal and external
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
1+ years of past relevant experience
Enthusiastic attitude and an engaging businesslike approach
Microsoft Office knowledge required
Excellent customer service and office administrative skills
Ability to recognize, evaluate, and resolve problems effectively
Strong communication and social skills and able to receive criticism well
Proficient with diversified computer software and systems
Expertise in Email Correspondence
Comprehensive knowledge of customer service
Microsoft Outlook experience
Microsoft Office 365 experience highly desired
Call center experience
If you are committed to delivering an exceptional customer experience to every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
Seniority Level
Entry level
Industry
Staffing and Recruiting
Telecommunications
Consumer Services
Employment Type
Contract
Job Functions
Administrative
Customer Service
General Business
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.