Accountable to maintain and enhance the value of the company portfolio and maximize the returns on behalf of the investment strategy, the residents, and the properties. Oversight of all operational aspects of a property of 100 to 400 units, including management reporting to leasing and marketing outreach. Ensure the financial performance of the property within the portfolio while providing exceptional service to residents and creating a professional and desirable environment. Constantly strive for improvements and a proactive approach to market trends.
Essential Duties and Responsibilities include the following but are not limited to:
Oversee day-to-day operations and upkeep of assigned properties.
Assist in the preparation of the annual operating budget and guide onsite staff to translate budget goals into appropriate action.
Adhere to accurate weekly and monthly reporting schedules on behalf of property activities, including Accounting Month End, accounts receivables and payables.
Prepare financial documentation regarding reclassing, accruals, and variance reporting. Maintain records on all deposits for reporting purposes.
Recommend and implement cost effective programs and alliances contributing to property profitability.
Responsible for maintaining budgeted expectations, including revenue and controllable expectations.
Direct day to day activities for loss prevention, risk management, safety/security, maintenance, marketing, and physical outside and inside appearance factors.
Track and report lease obligations and delinquent accounts.
Review, analyze and interpret market data to identify emerging trends that may impact the performance of the portfolio and work with the Asset Manager to develop and implement market plans driving occupancy and revenue growth.
Engage and oversee outside vendor services to maintain the smooth operations of property, including scheduling, pricing structure and insurance requirements.
Develop a network of emergency services for immediate response.
Partner with construction and maintenance team for make ready coordination and unit punch lists. Manage process for property inspections and adhere to a well-maintained portfolio appearance,
Oversee Maintenance Supervisor and establish standards to continually evaluate service needs and support. Develop necessary timeline for capital replacement items such as HVAC, roofs, exterior surfaces, etc.
Ensure the property maintenance member complied with company standards with respect to responding and completing resident service requests.
Maintain and encourage a friendly and welcoming environment for residents and property representatives.
Strive for full capacity lease up and assist in designing appropriate marketing campaigns for continued stream of prospects.
Responsible for all resident communications to be distributed and are in compliance with SOP's and local ordinances.
Manage resident relationships and coordinate requests for repairs or maintenance, lease issues or other resident concerns.
Ensure all leads are responded to leads in a timely manner via media technology, phone or walk-ins, track for reporting and follow through.
Responsible for approving and maintaining documentation for leases, renewals and terminations, resident files and corporate files required for all levels of compliance.
Oversee process of all move-ins and move-outs for each assigned community.
Establish outreach programs to enhance property visibility with businesses and organizations for potential residents.
Develop and implement resident retention programs (i.e., events, business outreach, promotions, resident functions, etc.).
Other duties, as assigned.
Competencies
Ability to formulate and implement strategies that will add value to portfolio.
Execute on opportunities to optimize community, financial, and team performance.
Demonstrated cross-functional collaboration and results oriented.
Proven track-record working in a "contributor culture" with internal and external customers.
Customer-centric orientation with proven track-record of developing and acting on customer insights.
Ability to assist in the preparation of operating budgets and marketing programs.
Strong verbal/written communication abilities and effective interpersonal skills.
Meticulous attention to detail with strong organization/project management skills.
Delivers results and has a strong sense of initiative and identifying best practices.
Intuitive problem solver and able to work independently.
Team-oriented individual with ability to prioritize tasks who is comfortable working in a fast-paced, entrepreneurial environment.
A hands-on manager dedicated to consistently meeting and exceeding goals.
Qualifications
5+ years' experience managing one or more multifamily properties.
Ability to exceed customer service expectations, drive revenue, and manage budgets.
Proficient in MS Office, specifically Excel and relevant databases and property management software.
Knowledge of Fair Housing Laws, real estate laws and property management principles.
Bachelor's Degree or equivalent experience.
Reliable, dependable, and ability to work weekends or varied hours as needed.
Physical Requirements and Working Conditions
Work in an office environment.
Frequently stands and walks.
Frequently speaks, reads, writes, and uses a computer keyboard and telephone.
Frequently bends, stoops, kneels, and reaches.
Occasional lifting, carrying, pushing, and pulling of materials and objects up to 50 pounds or heavier, with assistance and/or the use of proper equipment.
Other Requirements
Must have reliable transportation.
Scheduling flexibility is required. May be assigned an irregular work schedule, including weekends, early mornings, evenings, and holidays.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
EQUAL OPPORTUNITY EMPLOYER
Westhome is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.